Program Manager –Acting as Head of Policy and Procedures
National Bank of Abu Dhabi
Total years of experience :30 years, 10 Months
Responsible for developing and writing the whole bank Procedures
Manages business project managers and overseeing various projects
Provide program coordination, management and governance support
The implement of the new system have been awarded "best implementation of new core banking in the middle east in 2015" by Asian Bankers
Key Responsibility
Plan, Organize and Manage implementation of new core banking system
Deliver Training to all Bank’s Employees
Involved in Drawing Migration Mapping and Manage the whole conversion team
Ensure delivery and accomplishment of the products and services of the organization
Key Responsibility
Manages the internal sales development efforts of branch personnel.
Communicates branch goals and performance standards to staff.
Reviews sales activities to identify the strengths and weaknesses of the branch
Conducts sales meetings to inform, motivate, train and recognize the sales force.
Implements all bank wide policies.
Ensures that branch staff provides customers with quality service.
Establishes and clearly communicates service standards and goals to staff.
Monitors service performance and takes action to strengthen areas of weakness
Motivate exceptional performance by recommending Employee for prize of the Month.
Oversees the daily processing functions and new accounts operations.
Ensures that employees follow all prescribed security, audit controls, and reporting and performance standards and takes corrective action where necessary.
Key Responsibility
Maintains physical facility and takes whatever steps needed to keep it functional.
Exercises the usual control over branch expenses, including material and equipment costs.
Maintains general supervisory activities, including staffing, training and staff appraisal.
Prepares and forwards all required administrative paperwork in a timely manner.
Develops internal and external business development action plans for the branch consistent with the bank’s policies.
Monitors overall deposit, loan and fee income performance and trends.
analyzes and communicates results and growth recommendations to top management
Creates a commercial business development plan and personally conducts business development calls.
Maintains all required call files and reports call results .Makes joint calls with credit manager to enhance level of Business.
Key Responsibility
Monitors service performance and takes action to strengthen areas of weakness
Motivate exceptional performance by recommending Employee for prize of the Month.
Oversees the daily processing functions and new accounts operations.
Ensures that employees follow all prescribed security, audit controls, and reporting and performance standards and takes corrective action where necessary.
Working in various departments during 10 years being as follows:-
Corporate Loans
Letter of Credit
Letter of Guarantee
Customer Services Dept.
Transfer and Collections
Tellers Department
Shipping Documents
Bills
Doctorat Candidate Business Administration (DBA) At Final Stage (Discussion of the Dissertation) at ESLSCA University – Paris – France (2011-2015)- Specialized In Banking & Finance.
Holder of Master Degree in Banking & Finance From ESLSCA University with Highest Honor (2008- 2010). Master Thesis “Managing Operational Risk according to Basel II Standards- study applied on Banking Sector in Egypt”.