Events Manager
Qatar Museum Authority
Total years of experience :16 years, 2 Months
• Organize and handling all workshops, ceremonies, culture events, exhibitions, galleries opening, meetings, festivals and events at Museum of Islamic Art and all Qatar museums venues.
• Directing, coordinate, oversee and execute all events take place to ensure smooth operation.
• Selling, organizing and handling VIP events in unique outlets and venues in Museum of Islamic Art. Welcome and greet high profile guests.
• Handling guest and employee meeting and events inquiries in a courteous and efficient manner
• Selling, organizing and handling events in Alain Du Casse restaurant best fine dining and Mediterranean restaurant in Doha located in Museum of Islamic Art.
• Conduct sales activities and appointments to approach clients to sell museum facilities.
• Generating revenue of all outlets, restaurants and venues in Museum of Islamic Art
• Meet and exceed monthly and yearly targets
• Handling outside catering events through creative and selective selling.
• Issuing events Proposals, Contracts and BEOs.
• Effectively negotiate pricing with suppliers and tenders.
• Accurately report status, forecasts and period end reports of events to CCO for revenue increasing opportunities and possible action plans.
• Assist in preparation of yearly budget.
• Anticipate guests’ needs and respond promptly to guests’ requests and maintain positive guest relations at all times.
• Manage and conduct meetings with all concerned persons for proper coordination to ensure smooth operation.
• Entertain potential and current customers based on business priorities.
• Arrange and conduct site visits and orientations of Museum of Islamic Art facilities.
• Create forthcoming business plans, identify gaps and ensure proactive measures to fill capacity and meet set targets.
• Understanding the competitive market place and implementing approaches to ensure stays ahead in the local market.
• Identify, research and develop new clients in the local market.
• Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered.
• Having a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
• Meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all events revenue streams.
• Negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered.
• Having a good understanding of contribution margins for each product and work with respective heads of departments to maximize operating results.
• Achieving targets in terms of number of new active Accounts, Banquet Covers and Revenue as set by the Director of Events.
• Overseeing the facilities management by checking event bookings and allocation of resources
• Arrange and conduct hotel visits and orientations.
• Manage a team of two sales executive and one sales coordinator.
• Entertain potential and current customers based on business priorities
• Handling guest and employee inquiries in a courteous and efficient manner
• Directing, coordinate, oversee and execute all events taking place at the hotel.
• Maximize occupancy and average rate of hotel through creative and selective selling.
• Accurately report the month-end, year-to -date room night and revenue accounts to Corporate Executive members, for revenue increasing opportunities and possible action plans.
• Anticipate guests’ needs and respond promptly to guests’ requests and maintain positive guest relations at all times.
• Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
• Manage and conduct monthly departmental meetings
• Sales appointments active and pro-active and carry out telephone sales calls to sell the facilities and generate more revenue.
• Contributes to hotel sales plans forecasting accounts and market productivity
• Reviewing forthcoming business plans, identify gaps and ensure proactive measures to fill capacity and meet set targets.
• Understanding the competitive market place and implementing approaches to ensure the hotel stays ahead in the local market.
• Negotiates agreements and contracts with accounts according to hotel sales strategy
• Assisting the director of sales & marketing to set the sales strategy according the market feedback, surveys & trends.
• Prepare status, forecasts and period end reports, and assist in preparation of annual budget.
• Work closely with the director of sales & marketing to target accounts and develop activities with accounts according to business needs of the hotel
• Focus on driving business to the hotel, developing detailed business knowledge of luxury business needs, product and competition.
• Insure that the corporate strategy is kept executed according to the sales & marketing direction.
• Distribute sales tasks among sales team members & follow up on sales team performance
• Manage sales calls effectively and visit accounts to generate more revenue
• Contributes to hotel sales plans forecasting accounts and market productivity
• Maintain company’s business relationship with assigned primary accounts
• Deal effectively with individuals at all business levels and a variety of situations requiring tactic, judgment, and composure
• Manage the corporate segment, including list of accounts, sales strategy.
• Have a good understanding of contribution margins for each product results and work with respective heads of departments to maximize Operating results.
• Achieve targets in terms of number of new active Accounts, Room Nights, Banquet Covers and Revenue as set by the EAM Marketing.
• Ensure that all sales contracts follow the established Hotel Policies & Procedures and are based on sound commercial judgment.
• Entertain potential and current customers based on business priorities.
• Identify, research and develop new clients in the local market
• Ensure that all corporate contracts, billings, etc. are processed accurately through front office and hotel accounting processes.
• To meet and exceed sales targets set in the monthly and yearly forecasts and to direct all efforts to generate and maximize hotel’s revenues and profits in across all revenue streams ly rooms accommodation, events, conferences and food & beverage outlets.
• Handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• Prepare proposals for qualified leads or inquiries of corporate meetings or groups over 10 rooms with function arrangements as per the requirements.
• Ensure that all meetings are well planned, efficient and results oriented
• Ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times.
• Provide a courteous and professional service at all times
• Ensure client contacts daily throughout the whole stay of the corporate meetings or conventions to check on client’s satisfaction or handle any last minute request.
• Manage sales calls effectively to generate more revenue for the events department
• Review rooms blocked to ensure that all business on the books is “live” and traced, tracked for confirmation.
• Ensure that all catering contracts follow the established Hotel Policies & Procedures and are based and sound commercial judgment.
• Conducts hotel site inspection with clients to promote hotel facilities and obtain the bookings.
• Develop active communication and close rapport with Convention & Incentive Bureau and planner associations.
• Finalizes detailed arrangements on both rooms and functions with clients and prepares the final contract accordingly.
• Traces for confirmations and deposit with clients in accordance with the guidelines of cut off dates.
• Reviews the contracts of corporate meetings and conventions for cut off dates, special arrangements / requirements committed to clients.
• Prepares and distributes Event Orders and Corporate Meetings/Conventions Group Order outlining in-house arrangements to include room block, catering arrangements and billing instructions, et, at latest 7 days prior to the first arrival.
• Handle Group Reservations and Conferences.
• Prepare the daily, weekly and revenue reports.
• Handling booking emails & faxes for both Travel Agencies and Corporate account.
• Direct, coordinate, oversee and execute all events taking place at the hotel in cooperation with the Banquet Service team.
• Manage sales calls effectively to generate more revenue for the events department.
• Issuing Proposals, Contracts and BEOs
• Coordinate events details with all concerned persons internally and with the end user.
• Systematically and efficiently call on prioritized accounts and report findings and opportunities to the Director of Events.
• Define and target key accounts, utilizing the Delphi database and develop appropriate and effective sales solicitation strategies accordance to the principles of smart selling.