Total Years of Experience: 20 Years, 8 Months
November 2017
To Present
Fleet Manager
at Fraikin
Location :
Saudi Arabia
Manage rental fleet at western and southern area
October 2015
To March 2017
Fleet Manager
at Juhayna Food Industry
Location :
Egypt - Cairo
-Manage all kind of repair/maintenance of vehicles and related spare parts and scheduling of fleet as per business need while maintaining the best possible standards of service and efficiency.
-Manage overall operation. Maintenance and administration of company`s fleet system develop fleet administration standards and operating policies.
-Monitor utilization of fleet and suggest improvement options.
-Using SAP system to Conduct cost analysis and prepare periodic analytical reports to analysis all opportunities to cut costs and improve efficiencies handle and conduct the processes of registration, insurance and maintenance related to vehicles, and if necessary, coordinate with the admin service section.
-Develop an inspection schedule pertaining to the fleet activities and record information concerning inspection output and time between inspections.
-Follow up and participate in solving problems related to insurance claims, appointments and resignation, safety policy implementation and emergency response in case of accidents.
-Seek for amendments/improvements keeping in view the business needs.
-Monitor and maintain a log of fleet sent to outside sources for repair source for repairs or maintenance.
-Review and process vehicle accident and damage reports.
-Handle all matters related with traffic authority and other public authorities related to the department.
-Ensure developing schedules for day to day operations of vehicle and help priorities and plan needs for vehicles among different internal parties.
Develop guidelines to assist in supporting educating and motivating employees to accomplish company maintenance programs in a timely and economical manner.
-Direct fleet-related risk management training such a safety and accident prevention programs.
-Ensure all necessary information related to equipment's usage, amount and depreciation is timely complied, recorded and shared with the finance and accounts department for further action.
-Ensure employees have an individual development plan and identify employees for training and development.
-Track performance of subordinates against established goals and objectives, and prepare recommendation for submission to DMD/MDs foe applicable performance incentives pay adjustments, promotions, establishment of new goals and objectives or corrective performance actions as necessary
-Manage overall operation. Maintenance and administration of company`s fleet system develop fleet administration standards and operating policies.
-Monitor utilization of fleet and suggest improvement options.
-Using SAP system to Conduct cost analysis and prepare periodic analytical reports to analysis all opportunities to cut costs and improve efficiencies handle and conduct the processes of registration, insurance and maintenance related to vehicles, and if necessary, coordinate with the admin service section.
-Develop an inspection schedule pertaining to the fleet activities and record information concerning inspection output and time between inspections.
-Follow up and participate in solving problems related to insurance claims, appointments and resignation, safety policy implementation and emergency response in case of accidents.
-Seek for amendments/improvements keeping in view the business needs.
-Monitor and maintain a log of fleet sent to outside sources for repair source for repairs or maintenance.
-Review and process vehicle accident and damage reports.
-Handle all matters related with traffic authority and other public authorities related to the department.
-Ensure developing schedules for day to day operations of vehicle and help priorities and plan needs for vehicles among different internal parties.
Develop guidelines to assist in supporting educating and motivating employees to accomplish company maintenance programs in a timely and economical manner.
-Direct fleet-related risk management training such a safety and accident prevention programs.
-Ensure all necessary information related to equipment's usage, amount and depreciation is timely complied, recorded and shared with the finance and accounts department for further action.
-Ensure employees have an individual development plan and identify employees for training and development.
-Track performance of subordinates against established goals and objectives, and prepare recommendation for submission to DMD/MDs foe applicable performance incentives pay adjustments, promotions, establishment of new goals and objectives or corrective performance actions as necessary
April 2011
To October 2015
Fleet Maintenance Manager
at Aljomaih Bottling Company - Pepsi Cola
Location :
Saudi Arabia - Riyadh
Fleet Maintenance Manager
July 2009
To March 2011
Service Manager
at General Contracting Company-Olayan
Location :
Saudi Arabia - Riyadh
Service Manager of following brands:
CUMMINS - CASE C - CASE AGRI - SCANIA TRUCKS
CUMMINS - CASE C - CASE AGRI - SCANIA TRUCKS
February 2008
To June 2009
Customer Service Advisor
at General Contracting Company (GCC-Olayan)-Saudi Arabia
Location :
Saudi Arabia - Riyadh
Customer Service Advisor Of:
-CUMMINS Saudi Arabia
-SCANIA Truck Agent
-CASE Construction Equipment Agent
-CASE Agriculture Equipment Agent
Being focal point of contact for customers requiring servicing or repair.
Managing the flow of information between the workshop, the rest of the Agent Center and the customer ensuring excellent customer service is delivered at all times.
Qualify service needs and diagnose engine running problems where appropriate as well as Establishing understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer complaints and to Explain the work carried out ensuring customers’ full understanding and authorization.
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Maintain product knowledge on the full Cummins range.
Following up on the availability of spare parts stock for the service department.
To receive Customers’ complaints, analyze them and feed back to Customer in order to protect and promote the company’s name and image.
To capture more complete complaints or the customer, which in turn give the troubleshooting team a better chance of diagnosing the problem correctly the first time.
To Assist the diagnostic team in ensuring that that the actual source of the Customer’s complaint was addressed potentially in less time
-CUMMINS Saudi Arabia
-SCANIA Truck Agent
-CASE Construction Equipment Agent
-CASE Agriculture Equipment Agent
Being focal point of contact for customers requiring servicing or repair.
Managing the flow of information between the workshop, the rest of the Agent Center and the customer ensuring excellent customer service is delivered at all times.
Qualify service needs and diagnose engine running problems where appropriate as well as Establishing understanding and an agreement with the customer of the work to be carried out.
Calculate workshop capacity ensuring that all details are entered onto the service workshop loading system.
Manage the handover and administration of Customer complaints and to Explain the work carried out ensuring customers’ full understanding and authorization.
Manage any necessary liaison with department manager regarding customer dissatisfaction.
Maintain product knowledge on the full Cummins range.
Following up on the availability of spare parts stock for the service department.
To receive Customers’ complaints, analyze them and feed back to Customer in order to protect and promote the company’s name and image.
To capture more complete complaints or the customer, which in turn give the troubleshooting team a better chance of diagnosing the problem correctly the first time.
To Assist the diagnostic team in ensuring that that the actual source of the Customer’s complaint was addressed potentially in less time
February 2003
To January 2008
service advisor
at Egyptian International Motors- Cummins Engines Agent in A.R.E
Location :
Egypt - Cairo
Jan 2005- Jan 2008
Customer Service Advisor - Cummins Power Generation Division..
Jan. 2003-Dec. 2004
Service Engineer- Cummins Power Generation Division.
•To perform the required Overhauls, repairs, adjustments, and measurements for all kind of engines.
•To present technical report for minor/major repairs.
•Preparation of quotations with the required parts & labour amount.
•To perform final inspection before handing out the engine to the Customer.
Customer Service Advisor - Cummins Power Generation Division..
Jan. 2003-Dec. 2004
Service Engineer- Cummins Power Generation Division.
•To perform the required Overhauls, repairs, adjustments, and measurements for all kind of engines.
•To present technical report for minor/major repairs.
•Preparation of quotations with the required parts & labour amount.
•To perform final inspection before handing out the engine to the Customer.
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