Wael Mustafa

• Managed product complaints and adverse event reporting in compliance with
GMP, Health Canada, and company procedures.
• Performed complaint investigations, documented findings, and ensured timely
closure of records.
• Supported CAPA investigations, root cause analysis, and implementation of
corrective and preventive actions.
• Conducted complaint trending and prepared quality metrics for management
review.
• Coordinated product returns, sample inspections, and communication with
manufacturers and regulatory stakeholders.
• Maintained complaint documentation in electronic quality management systems
(eQMS) while ensuring data integrity and regulatory compliance.
• Collaborated with Quality, Regulatory Affairs, Manufacturing, and vendors to
resolve quality issues

• Managed technical documentation and service reports using CRM and AX
systems.
• Coordinated parts logistics, warranty returns, and documentation.
• Supported billing and customer service activities.

• Processed customer orders accurately and maintained documentation.
• Supported customer inquiries and order management.

• Scheduled appointments and managed patient records.
• Provided administrative support and patient service.

• Screened all patients and visitors for symptoms of COVID-19 using a
standardized screening tool.
• Maintained flow at the unit entrance ensuring everyone entering the location is
screened.
• Ensured hand sanitization and distribute masks according to mask distribution
guidelines.
•
◦ Adhered to necessary policy and procedures related to wearing Personal
Protective Equipment (PPE)
• Ensured all patients and visitors follow proper precautionary measures and wear
the correct protective apparel as required.
• Referred individuals to advanced screening or placement within a room in the
dialysis unit if required.

• Collected research data and coordinated participant scheduling.
• Maintained study documentation.

• Supported senior leadership with scheduling and meeting coordination.
• Managed records and administrative documentation.

• Managed patient records and appointment coordination.
• Maintained EMR documentation and provided administrative support

• Monitored clinic schedules to ensure all appointment slots are filled incl.
changes, cancellations and no-shows.
• Aided in the recruitment and scheduling of research subjects.
• Administration and collection of research questionnaires
• Data collection and entry
• Facilitated patient reminder calls as to appointment time of selected individual
and/or group appointments.
• Provided group and/or program support as needed.
• Answered general or clinic-related phone calls and triaged to appropriate Team
member.

• Provide administrative support to 4 directors with diverse portfolios (Surgical,
Primary Care and Equity, Specialized Medicine, and Clinical Resources &
Performance).
• Managed and maintained the program directors calendar
• Coordinated, scheduled, and organized a variety of appointments/meetings using
Microsoft Outlook, with membership from Internal and External stakeholder
• Prepared and distributed any related meeting materials
including agendas/minutes/information; booking rooms/equipment, arranging
catering, and set up of rooms etc; attending meetings and recording minutes as
required.
• Prepared arrangements for internal and external meetings, conferences,
teleconferences, luncheons, and dinners
• Organizing/maintaining filing system/records (tracking program volumes, invoices
etc.)
• Performed other general office related duties (photocopying, ordering supplies, etc.)

• Maintained and improved the Quality Management System (QMS) in accordance
with GMP, HACCP, and company quality standards.
• Investigated deviations, customer complaints, and non-conformances while
implementing CAPA.
• Conducted internal audits and supported external regulatory and customer
audits.
• Reviewed batch records, SOPs, specifications, and quality documentation for
compliance.
• Delivered GMP and SOP training to production and warehouse personnel.
• Monitored quality trends and recommended process improvements to reduce
recurring quality issues.
• Worked closely with suppliers to resolve quality concerns and ensure compliance

• Handled clerical and administrative tasks for the clinic
• Organized and maintained patient charts electronic and paper information filing
system
• Assisted new patients completing required questionnaire, responding to questions
within scope of authority.
• Confirmed required information and retrieved relevant information from referring
source
• Effectively utilized patient EMR
=• Communicated scheduled visit to appropriate individuals (referring physician,
patient, etc.)
• Provided referring provider/patient with all required test information and special
preparation instructions
• Reminder phone calls to patients
• Provided exceptional customer service to patients, family and visitors
• Assembled patient records and filed them for consistent, easy access
• Created labels and other paperwork and assisted in finding files as needed
◦ Worked in close liaison with staff from other departments to maintain accurate
• Recorded information such as physicians orders and instructions, and medication
information on patient charts and medical records
◦ Directed All incoming calls to patient rooms or department throughout the
hospital

• Managed technical documentation and service reports using CRM and AX
systems.
• Coordinated parts logistics, warranty returns, and documentation.
• Supported billing and customer service activities.

• Prepared and reviewed technical documentation including specifications,
certificates of analysis, and product complaint records.
• Coordinated raw material qualification and supplier documentation.
• Supported laboratory testing by preparing samples and technical documentation.
• Maintained controlled documents in accordance with GMP requirements.
• Responded to technical and quality inquiries from customers and suppliers.