Retail Sales Manager
Al Futtaim
مجموع سنوات الخبرة :16 years, 0 أشهر
Assist individual salespeople in setting aggressive realistic monthly goals and objectives and provide them with the support to meet these goals.
• Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Ensure all associates have all they need to perform at their optimum; coaching, training and motivating daily.
• Awarded by the Group, best branch for TOYOTA Standard score in the whole Al- Futtaim Company
•Meet the branch monthly targets and handle budgets.
•Handling the daily operation along with the Branch manager.
•Ensure to meet the customer’s expectation and make the paying process a pleasure exprience for all our customers by implementing the CSV and make sure if efficient.
• Increasing monthly average sales volume per team.
• Ensure all achieve all the KPI’s set by the company.
Making sure the shop floor runs smoothly
Meet the store's monthly targets and handle budgets
Deal with any enquiries and complaints and monitor customer service
Serve customers as needed
Check that the products you sell are well displayed
Create schedules to ensure adequate and efficient staffing at all times
Report staff hours to the Payroll department and respond to inquiries
Advise Store Manager on staffing needs and personnel issues
Assist Store Manager with duties and tasks as required in a retail environment, and assume the role of Store Manager in his or her absence
Facilitate clear communication between retail floor staff and office staff
Schedule Product Knowledge sessions with various sales representatives
Provide expert advice to customers in all areas of the store
Proactively build and maintain customer relationships
Ensure that newly-received product is stocked in a timely manner
Motivate staff and maintain a positive work environment
Achieve monthly target.
Mystery shopper results to be more than 75%.
Achieve more than 80% on store visit report.
Replenish stock on displays as and when required.
Ensure daily stock counts.
Ensure Monthly stock count variance to be 0%.
In store training for staff.
Prepare staff rosters as per business flow.
Training new staff.
Ensuring a high level of customer service & timely delivery, and handling customer complaints.
Assisting Customer on product and quality and providing excellent support to customer inquiries.
Data Entry, Cash handling, Customer service, balance drawer, petty cash, and place order for inventory.
Ø In store training for staff.
Ø Prepare staff rosters as per business flow.
Ø Training new staff.
Ø Replenish stock on displays as and when required