IT Service Manager
ACC
Total years of experience :14 years, 4 Months
Responsible for:
• Installing and configuring Computer/Servers Hardware Systems and Applications;
• Installing and configuring Microsoft Windows (10, 8.1, 8, 7, xp...)
• Configuring Backup by using Veem Backup solution
• Configure Mikrotik router and entire network (hardware and software)
• Office365 Admin
• Trainer for new technology and software
• SIS (School Information System) Software
• Good Troubleshooting skills for all IT issues (networking software/hardware)
• Manage IT equipment and find the best reliable solution.
I’m responsible for everything related to IT and working as a Manager since I’m the only IT Employee in the company.
Operation Controller/logistics
-• Installing and configuring Computer Hardware Operating Systems and Applications;
• Implement and Train (GPS Tracking System, Vehicle Dispatch System and Labors-; Dispatch System (IRIS System))
• Monitor and analysis data from the above systems;
• Vehicles (Motor-Cycles, Cars, Trucks...) Control and Care.
• Managing and directing (Vehicle Control Operators, Drivers and Fleet Control Foreman ...);
• Managing Labors’ Camp and dorms;
• Managing Vehicle Maintenance & Repair;
• Labor/Driver Affair;
• Head of Hr Department;
• Monitor all Averda Systems and make sure it is working smoothly.
• Head of Supply Chain and Warehouse;
• Managing Local Gas-Station
As a summery I’m Acting as Project Manager for a project containing about 350 employees.
Information Technology & Operations Supervisor
Responsible for:
• Installing and configuring Computer Hardware Operating Systems and Applications;
• Installing and configuring CCTV system
• Implement and Train (GPS Tracking System, Vehicle Dispatch System and Labors- Dispatch System (IRIS System));
• Installing and configuring GPS system on the Vehicles;
• Monitor and analysis data from the above systems;
• Controlling Vehicles (Motor-Cycles, Cars, Trucks...).
• Managing (Vehicle Control staff, Drivers and Fleet Control...);
• Managing Local Gas-Station
Responsible for : network infrastructure, computer hardware/software, application trainer, printers, scanners, photocopier, server, backup, UPS system.
Responsible for:
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks.
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Replacing parts as required;
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
Testing and evaluating new technology;
Troubleshooting printers, scanner and photocopier and diagnosing and solving hardware/software faults;
Moreover, now am responsible for 400 Users, and head of IT Support Department, coordinating with other department and external suppliers.
Responsible for the following:
Troubleshoot and help solving technical issues escalated from operations outside normal working hours.
Hardware\Software.
Maintain documentation of problems and unique solutions.
Process some payment and refund files for affiliate banks.
Install all window applications and conducting regular virus checks.
Assist the manager in installing, configuring and maintaining the organization’s LAN server and workstations.
Monitor lines and connections between CSC and client Banks.
Monitor applications and ATMs for client banks and institutions.
Monitor power supply including EDL, generators and UPS.
Technical support for internal equipment and Bank ATMs.
Perform minor system hardware and communication connection repairs and contact the service provider or the bank
I take my Bachelor's degree from Arab Open University in Information Technology and computing, in ad
MCITP: Enterprise Administrator on Windows Server® 2008 MCTS: Windows Server® 2008 Network Infrastructure, Configuration MCTS: Windows Server® 2008 Applications Infrastructure, Configuration MCTS: Windows Server® 2008 Active Directory, Configuration MCTS: Windows® 7, Configuration. Microsoft ID: 7960157