wael zaeim, IT\ Control administration

wael zaeim

IT\ Control administration

Deconcrete Company

Location
Lebanon - Beirut
Education
Bachelor's degree, Communication and Electronics Engineering- / Bachelor's degree
Experience
5 years, 8 Months

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Work Experience

Total years of experience :5 years, 8 Months

IT\ Control administration at Deconcrete Company
  • Lebanon - Beirut
  • October 2013 to March 2014

Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
- Keeping inventory of hardware and maintenance records
- Data entry - Stock - Daily Inventory - Organize Data sheets for the projects - archiving - Control Storage Items
- Increase the efficiency of the products by controlling the quantities according to the area of the project.
- Arranging items and products according to the FIFO and LIFO methods

IT administration at Alresala group
  • Syria - Damascus
  • March 2013 to July 2013

Work Description
Responsible for the configuration, implementation, and maintenance of various technologies managed by the Information Technology department. network infrastructure to include desktop PC’s, servers, network equipment, and software applications.
Responsibilities
- Assists in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
- Develops, maintains, and monitors procedures for all server backups.
- Assist in the organization and inventory of all hardware and software resources. Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.
- Logging all IT problems and resolutions
- Keeping inventory of hardware and maintenance records

Technical support Representative at Telepower
  • Syria - Damascus
  • March 2012 to January 2013

Work Description
Telecommunications technicians install, operate, maintain and repair telecommunications and broadcasting networks and equipment.
Responsibilities
- Fix and configure communication devices
- Repair internal network in site
- PSTN Installation and configuration

Technical Support Representative at Syriatel
  • Syria - Damascus
  • January 2011 to January 2012

Work Description
Telecommunications technicians install, operate, maintain and repair telecommunications and broadcasting networks and equipment.
Responsibilities
- visit sites when needed to solve problems regarding communicating devices.
- inspect and service telecommunication devices in frequent interval of time
- design and create devices for telecommunication systems and cooperate with the team members.
-virtual and actual sites’ Installing (Microwave planning)

Contact Center Representative at syriatel
  • Syria - Damascus
  • January 2009 to January 2011

Work Description:
 Support and provide superior service via phones and e-mails as a receiver and caller Using questioning and listening skills that support effective telephone communication.
Responsibilities
- providing front line customer service through contact center.
- Delivering all Syriatel services.
- register all cases done on the designed application, (TAPS+CRM)
- Receive customer complaints and escalate them to the concerned Parties.

Contact Center Representative at MTN
  • Syria - Damascus
  • January 2008 to September 2008

Work Description:
 Support and provide superior service via phones and e-mails as a receiver and caller Using questioning and listening skills that support effective telephone communication.
Responsibilities
- providing front line customer service through contact center.
- Delivering all MTN services.
- register all cases done on the designed application, (CRM)
- Receive customer complaints and escalate them to the concerned Parties.

Education

Bachelor's degree, Communication and Electronics Engineering- / Bachelor's degree
  • at International university for science and technology (IUST)
  • July 2013

Communication and Electronics Engineering- / Bachelor's degree graduate project about : High performance wimax network planning & design

Specialties & Skills

Formal Languages
Internet
Communications Engineering
Web Languages
• Languages: English (proficient) Preparing to get TOEFL Certificate.
Computers: ▪ Proficient in all MS Office applications.
Internet skills are fully mastered.
Microsoft office is fully mastered.
Computers: ▪ ICDL certificate in Syria.
Can easily work as part of a team
Member of the ICT CLUB at the IUST
Arabic: Mother tongue.
Ability to work under pressure & team work

Languages

English
Expert
German
Beginner

Memberships

• Member of the ICT CLUB at the IUST
  • امين سر النادي
  • January 2007

Training and Certifications

CompTIA network+ certification (Training)
Training Institute:
New horizons
Date Attended:
June 2009
LUNIX - • fully mastered (Training)
Training Institute:
New horizons
Date Attended:
July 2010
• Internship in syriatel as training (Training)
Training Institute:
Syriatel company
Date Attended:
August 2010
CCNA (Training)
Training Institute:
New horizons
Date Attended:
July 2011
English (Training)
Training Institute:
IUST
Date Attended:
May 2007
ICDL Course (Training)
Training Institute:
IUST
Date Attended:
August 2006
CCNB (Training)
Training Institute:
New horizons
Date Attended:
September 2012
Fundamentals of management (Training)
Training Institute:
IUST
Date Attended:
August 2007