وائل عبد السلام

Chief Business Officer for a HealthTech startup

Freelance Healthcare Management Consultant

- Clinical service operations Management.
- Use of clinical knowledge and expertise to facilitate the development and monitoring of Key Performance indicators
- Medical manpower planning and workforce utilization modeling in conjunction with the Medical Performance Management Framework
- Provision of expertise, support, training and advice in compliance to Clinical Governance standards. To ensure recommendations from the Quality council are implemented.
- Provide advice on patient safety, clinical risk and clinical governance issues to all staff as required.
- To provide support in ensuring that all staff have an understanding of corporate incident and risk management arrangements and there is adherence to those policies.
- Support the Clinical Leads by ensuring that performance information is collated to provide a service perspective of incident trends followed by the implementation and review of action plans to ensure change is implemented.
- Developing a clear service vision and strategy for the institution that is closely aligned with the Hospital and Corporate objectives.
- Leading service improvement projects that will deliver sustained improvements in the efficiency and effectiveness of services.
- Development, implementation and monitoring of the institution's Capital Programme.

Setting up the whole business cycle for the group and change management
Building a new revenue cycle, FMIS & HMIS
Leading the management team including branch managers into standardization of processes and business cycle
Leading the marketing initiatives & handling corporate contracts “Government & private”
Signing arrangements with charity organizations
Setting up the group’s policies & procedures according to JCI standards
Building committees and teams
Designing new processes for capital purchasing and budget control
Budgeting

The company is a multinational Health TPA and is a subsidiary of Allianz international insurance.

Key Responsibilities:
• Conceiving and implementing short/long term strategic plans, evaluating the scope of prospective business development ventures, enhancing profitability, market penetration and operational efficiency.
• Focusing on establishing the brand as best in class among industry contemporaries and augmenting sales, field operations, distribution system, supply chain, product sourcing (local and international), marketing strategy and media planning.
• Researching and analyzing present/ future market trends with the objective of recommending suitable strategies and tactics to the general manager to exploit these opportunities for sound and profitable growth.
• Designing and implementing strategic business development and marketing plans, recommending improvements in existent setups and quantifying achievements in terms of tangible financial benefits.
• Propelling growth through day-to-day management of significant issues through strategic realignment and business development solutions in line with organizational policies.
• Tracking progress and achievement of milestones on a multitude of products envisaged in addition to ensuring that these generated anticipated ROI and market share.
• Developing go-forward business plan recommendations based on potential risks and returns. Identifying prospective clients from various verticals, generating business from the existing, thereby achieving business targets.
• Driving sales, profitability and customer satisfaction scores by providing outstanding customer service resulting in long term loyalty.
• Managing key supplier relationships to deliver maximum benefit from global, regional and local sourcing.

Key Responsibilities (Continued):
• Maintaining close relations with customers, assuring prompt attendance to complaints, effecting process modifications as per feedback and soliciting referrals through superior customer management.
• Developing metrics to measure growth and performance of the department, providing reports as needed. Verifying adequate staffing and training of new/existing personnel.
• Keeping close tabs on market dynamics and competitor activities and devising effective marketing strategies to counter the same. Collating information and formulating strategies to optimize performance parameters and business outputs.

Highlights:
• Instrumental in campaigning for Magrabi specialized hospital in Abu Dhabi and Magrabi Eye Hospital in Dubai with various procedures including LASIK and Intralase procedures, diabetic retinitis, cataract and glaucoma, Bascom Palmer institute, FL, USA affiliation with Magrabi

Key Responsibilities:
• Handled the whole gamut of operational activities of hospital inclusive of entire marketing and distribution activities for the organization and generated new business deals to achieve/ surpass allocated targets.
• Established operational risk objectives and scope of work in alignment with organizational goals, undertook responsibility for the overall execution of the organization policies and procedures, identified divergence and executed corrective measures.
•Implemented and managed effective, efficient and flexible operational processes that delivery the brand/customer requirements and the corporate strategic agenda.
• Developed operational systems, processes and policies for better support to management and provide report to the same for smooth business process and organizational planning.
• Expanded scope of operations through advanced improvements by initiating distribution network expansion plan and developing solid supplier alliances.
• Spearheaded marketing initiative for new products’ launch plans, PR activities, promotions and promoted new brand in coordination with marketing manager to create sales openings and improve the brand identity in the markets.
• Provided regular reports and analysis to senior management on business development activities and financial and budgetary implications.
• Managed and enhanced the effectiveness and efficiency of support services like human resource and finance for better results.

Magrabi Eye and Ear Center is the largest specialized tertiary care center in KSA in Magrabi group with 4 floors, premium location.

Key Responsibilities:
• Prepared strategic business plans and executed programs for all phases of the business life cycle including start up, expansion, turnaround.
• Oversaw the functional area of planning, organizing, staffing/directing and controlling/evaluating of the entire hospital.
• Spearheaded a team of 157 employees and 9deparmental heads towards meeting and exceeding envisaged objectives and monitored product standards and implemented quality-control programs.
• Developed and implemented creative, proactive operations and process solutions in with the aim to improve the working environment of the hospital.
• Administered the day-to-day running of the organization and developed business plans for the long term future of the hospital.
• Recruited competent personnel including executives, administrators and supervisory staff right at the inception stage of the hospital.
• Identified, organized and assigned responsibilities to a team of core competence administrative staff heading overall marketing, operations.
• Assessed performance reviews by devising performance measurement parameters and formulated strategies to address shortcomings.
• Expedited work flow and evaluated performance, liaised with clients and intermediaries in addition to formulating strategic plans for management.

Highlights:
• Played a pivotal role in placing Magrabi Eye Hospital as one of the best refractive surgery units in Dubai
• Instrumental in research for the Certified Professional of Healthcare Quality (CPHQ) and Joint Commission International (JCI) accreditation for Magrabi Eye Hospital Dubai.

Key Responsibilities:
• Managed the whole hospital as an integrated unit serving people in co-operation with consultants and others, made decisions regarding requests for additional resources required by the hospital.
• Ensured the hospital consultants operate safe systems, monitored their practice on a regular basis and conducted recruitment, selection and hiring of competent and skilled hospital staff for smooth functioning in the hospital.
• Developed hospital strategic plan and service plan, assisted consultant participation in hospital planning and provided data required to hospital consultants for resolution of various issues raised in the hospital.
• Ensured hospital HR policies and procedures are developed and implemented within hospital standards and participated in audit of hospital management in relation to efficiency, effectiveness and patient safety.
• Managed all operations including people management, financial management, budgeting and forecasting, quality improvement standards like PDCA module and root-cause analyses, fish bone analyses, PR and HR
• Organized strategic business plans and implemented programs for all phases of the business life cycle including start up including designs, layouts, government approvals and licensing, clinical operations permit Capital equipment purchasing, pharmacy licensing, MOH narcotics licensing, medical staff credentialing and licensing, MEP, HIS and FMIS setting
• Responsible for the overall planning and execution of the organization policies and procedures development from scratch in accordance with JCI standards for ambulatory care.

Key Responsibilities:
• Ensured that the latest medical facilities are available and the operational environment in the hospital is conducive and safe.
• Conducted evaluations to assess employees’ performance and prepared reports for retention of productive employees and implemented necessary actions for the same.

Previous Professional Experience:
• December 2006 - July 2008: Operations Manager, Magrabi Specialized Hospital, Abu Dhabi, United Arab Emirates
• October 2002 - December 2006: Hospital Administrator, Zahraa Al Ahram Hospital, Cairo, Egypt
• July 2003 - October 2004: Electronic Medical Records Supervisor, Cross Medical Services, United Kingdom
• September 2001 - June 2003: Medical Representative, Merck, Sharpe and Dohm, Cairo, Egypt