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wafa fatima, Operations Coordinator

wafa fatima

Operations Coordinator·Empire Visa Consultants

Pakistan

High school or equivalent, Dietetics

Work experience

Total years of experience: 4 years, 3 months

Operations Coordinator

January 2025 - May 2026

Empire Visa Consultants

Lahore, Pakistan

January 2025 - May 2026

Coordinated calendars, meetings, and dailyoperational activities.
planningand decision-making.
Company industry:
Higher Education

Digital Operations Manager

January 2023 - October 2024

Makeone Cosmetics

Lahore, Pakistan •Remote

January 2023 - October 2024

Messenger, Instagram DM, and Facebook) and via emails to answerqueries or
anycomplaints.
Assited in managing brand page, replyingto comments and promoting brand
engagement.
Company industry:
Perfume & Cosmetics

Customer Care Representative/Agent

January 2022 - January 2023

Future Tech Call Centre

Lahore, Pakistan

January 2022 - January 2023

Have been able to deliver exceptional customer service by effectively
handling calls, inquiries, and issues.
Successfully collaborated with varied teams to meet daily goals and
contributed to long-term success.
Company industry:
Call Centers & Customer Care Outsourcing

Education

University of Management and technology

January 2025

January 2025

High school or equivalent, Dietetics

Pakistan

University of Management and technology

January 2024

January 2024

Bachelor's degree, nutrition

Pakistan

Skills

ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
BRANDING
Intermediate
BRANDING
Intermediate
CONTENT MANAGEMENT
Intermediate
CONTENT MANAGEMENT
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
HUBSPOT CRM
Intermediate
HUBSPOT CRM
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MULTIPLATFORM
Intermediate
MULTIPLATFORM
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PRODUCTIVITY SOFTWARE
Intermediate
PRODUCTIVITY SOFTWARE
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate

Languages

English

Beginner

Urdu

Beginner

Training and Certifications

Certifications
Fsc-Pre Medical