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تم إلغاء حظر المستخدم بنجاح
Wafa Hdayfi, Restaurant Manager

Wafa Hdayfi

Restaurant Manager·Le Pelican

لبنان

بكالوريوس, Social and Economical Sciences

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 5 أشهر

Restaurant Manager

أكتوبر 2024 - حتى الآن

Le Pelican

جبيل، لبنان

أكتوبر 2024 - حتى الآن

• Manage daily restaurant operations, optimized schedules, and ensured compliance with health, safety, and
hygiene regulations, maintaining an efficient and high-quality dining experience.
• Train 24+ employees on workplace safety, food handling, and customer service standards, improving overall
team efficiency, staff retention, and service satisfaction.
• Resolve workplace conflicts among team members, fostering a collaborative, productive, and positive
environment to enhance communication, morale, and overall performance.
• Maintain personnel records, approved work hours, scheduled shifts, and identified career advancement
opportunities, ensuring proper workforce allocation and development.
• Welcome 175+ customers daily, managed reservations, and optimized table turnover, ensuring smooth
dining operations and maintaining high guest satisfaction in a 200-capacity restaurant.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Supervisor

نوفمبر 2022 - أكتوبر 2024

Le pelican

جونيه، لبنان

نوفمبر 2022 - أكتوبر 2024

• Led and supervised a team of 10 employees, ensuring smooth daily operations, maintaining service quality,
and addressing workflow challenges to enhance operational efficiency.
• Delegated tasks, monitored performance, and provided coaching, fostering teamwork, skill development,
and a positive work culture among employees to ensure service excellence.
• Assisted in staff scheduling, shift planning, and workload distribution, ensuring coverage and optimizing
productivity during peak hours to meet customer demands.
• Addressed customer concerns, resolved service issues, and implemented improvements, enhancing guest
satisfaction, loyalty, and the overall dining experience.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Bar Manager / Store Keeper

يناير 2022 - نوفمبر 2022

Le pelican

جونيه، لبنان

يناير 2022 - نوفمبر 2022

• Monitored bar inventory, placed supply orders, tracked stock movement, and ensured availability of
essential materials, preventing shortages and maintaining uninterrupted operations.
• Managed cleanliness, enforced hygiene and sanitation protocols, and ensured compliance with food and
beverage safety regulations, reducing health risks and improving service standards.
• Handled customer inquiries, resolved complaints, and implemented service improvements, enhancing
guest satisfaction, loyalty, and repeat business within the restaurant and bar.
• Supervised a team of 10 employees, delegated tasks, ensured efficiency in service execution, and provided
coaching to maintain high performance and operational excellence.

مجال الشركة:
المطاعم وخدمات الطعام

Bartender/Waiter

يناير 2021 - يناير 2022

Cloud 59 Beach Club

صور، لبنان

يناير 2021 - يناير 2022

• Provided exceptional customer service by preparing, mixing, and serving beverages while ensuring a
welcoming atmosphere and positive guest interactions to enhance experience.
• Managed bar inventory, restocked supplies, handled cash and card transactions efficiently, and maintained
accurate financial records to support smooth daily bar operations.
• Designed and introduced innovative cocktail menus, promoted signature drinks, and implemented sales
strategies, increasing monthly beverage revenue while attracting customers.
• Ensured strict compliance with food and beverage regulations, maintained cleanliness across bar and
service areas, and upheld safety standards to meet industry regulations.

مجال الشركة:
المطاعم وخدمات الطعام

التعليم

Hasbayya High School

يونيو 2021

يونيو 2021

بكالوريوس، Social and Economical Sciences

لبنان

Skills

Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Teamwork
Expert
Teamwork
Expert
waiter
Expert
waiter
Expert
Leadership
Expert
Leadership
Expert
Catering
Intermediate
Catering
Intermediate
Training
Expert
Training
Expert
Cooking
Expert
Cooking
Expert
Food Safety
Expert
Food Safety
Expert
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
STREAMLINING
Intermediate
STREAMLINING
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
TRAINING AND DEVELOPMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
Food Service
Expert
Food Service
Expert
Administration
Expert
Administration
Expert
Marketing
Expert
Marketing
Expert
waiter
Expert
waiter
Expert
Sales
Expert
Sales
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Teamwork
Expert
Teamwork
Expert
Hotels
Intermediate
Hotels
Intermediate
Cashiering
Expert
Cashiering
Expert
Cashier
Expert
Cashier
Expert
Coffee
Expert
Coffee
Expert
Accounting
Expert
Accounting
Expert
Data Entry
Expert
Data Entry
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

الفرنسية

متوسط