Associate Lawyer
Raja Ishtiaq Law Associates
Total years of experience :6 years, 0 Months
1:My job is mainly concerned with providing assistance to Senior Lawyers in the firm.
2:Conducting the research operations of the firm.
3:Writing pleadings, written statements and other official documents.
4:To appear in court during the proceedings of case.
• My job was to ensure smooth flow of Operations on the floor. I was in direct day to day co-ordination with Date base and IT department, with Quality dept and Training working with direct co-ordination. I was directly responsible for 15 agents on the floor and Total revenue generated throughout the month, Client communication, hiring of new agents, quality of sales done and getting installed, One on one coaching as well as group training on sales and customer service skills, managing both frontier and closer department for the whole program
• Compiling various reports like Weekly Reviews, Friday Report, Agent Reviews, Corrective Action, Monthly report, Cancellation report and Daily report.
• Coaching /Training/Familiarizing new agents to call-handling and floor rules and regulations & getting training confirmations.
• Follow-up on agents with QA/Dependability/Handle time/Call-handling issues
• Implementing company guidelines and generate required reporting as per departmental needs.
• Resolving escalations, monitoring team for Quality Assurance and providing efficient and timely feedback.
• Conducting one to one performance meetings with team members, identifying individual problem areas and working on probable resolutions.
• Worked as a freelance reporter and a journalist for allvoices.com
• Reported on various topics ranging from sports, entertainment to politics.
• Earned recognition amongst my peers for my writing content
• Worked on STL(Auto insurance lead generation) as a senior sales rep and a supervisor.
• My job was to generate leads for auto insurance companies operating in US
• As a supervisor my job was to train the new agents on the floor and to supervise the calls
• Worked on BlueSheep B2B campaign
• My job was to contact businesses in UK and sign them up for monthly newsletter
• Achieved over 95% of application ratio and overall quality score over 92%
• Awarded recognition for producing the most quality sales during the tenure
• My job was to close calls on Dish network where there was a team of 40 people that would transfer calls to a team of 8 closers that would take the Social's and Credit cards to get customers qualified for Dish network or Direct tv.
• Awarded as the top seller for having high sph on the project.
• Also worked as an inbound agent for dish with the highest closing and installation ratio.
• Worked on home improvements for Touchstone with the highest application ratio during the whole tenure.
• I was also responsible for exclusive sessions for new hires on selling skills, getting them familiar with software, phonetics and customer service skills as a group captain.
• Also did event management for corporate companies and was awarded stair trainee in my first month of joining Touchstone.
• My job was to interact with American Customers and providing exclusive standard customer service.
• I was to schedule an online demonstration for corporate clients using CRM and SFA tools
• Adhering to the set norms by the organization, up-selling to these customers with different daily utility products; hence meeting the set target by the organization and the client
Bachelors of Law (llb)
Bachelors in Arts (B.A)