Product Support Manager
ANALYTIX DATA SERVICES
Total years of experience :9 years, 1 Months
ANALYTIX DATA SERVICES, HYDERABAD Sep '12 - Till Date
Product Support Manager
• Spearheading efforts for development and integration of Analytix Mapping Manager (pre-ETL tool) with leading ETL tools such as Informatica, Datastage and SSIS.
• Demonstrating Product capabilities to leads/prospects generated by Sales Team on a day-to-day basis.
• Conducting indept Product training programs to customer teams on a regular basis.
• Guiding development team in day-to-day ETL issues with their efforts to build or enhance product capabilities.
• Interacting with client teams and providing support in their day-to-day operational issues.
• Suggesting client teams best practices in terms of usage of product to build data mappings and auto generate ETL.
• Collecting client side ETL templates and understand their requirements, co-ordinate with development team to enhance product capabilities to satisfy client's specific requirements.
• Test ETL capabilities of the product, build test cases and document test results.
• Providing product installation support to customers.
Key Projects (Project description in Annexure)
• CDMA to CSM data conversion for HP & Excellus BCBS.
OAKTON GTSC (INDIA), HYDERABAD Jan '07 - Aug '12
Data Warehouse Consultant
• Spearheading efforts for designing, integrating, analyzing and maintaining DW systems and applications. Playing a pivotal role in designing, developing and implementing Data Warehouse using Informatica Technology.
• Interacting with Client IT Department & Business User to prepare the Designing Report Specification Document and reports. Reviewing documentation, peer code and conducting code walkthroughs.
• Analyzing business needs of clients and stakeholders to understand complex business scenarios and requirements.
• Analyzing source interfaces and target mappings and preparing business cases for new development initiatives.
• Converting customer business requirements into functional and system requirements. Clarifying client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders.
• Managing data warehouse delivery projects end-to-end with good technical knowledge of ETL technical design, build and implementations. Managing user acceptance testing (UAT) and deployment activities.
• Collaborating with internal and external teams and also with third-party technology in order to facilitate communication for successful project launch.
• Skillfully designing and developing suitable analysis frameworks as per specific client requirements.
• Executing responsibilities towards Scoping / Documentation / Budgeting. Involved in producing user manual for Content Management System; deftly managing project budget of all terms i.e. short/medium/large.
• Employing best database development knowledge to address performance, scalability and efficiency issues with data warehouse databases.
• Setting up and managing an offshore team and acting as the Lead for the project from Onsite. Leading and guiding the team to understand and implement the various Business Areas/Source Systems functionality for Warehouse
V-GUARD INDUSTRIES PVT LTD, HYDERABAD, INDIA Jan '04 - Dec '06
Sr. Software Programmer
• Proficiently managed the complete life cycle of development/support projects including analysis of the client requirements; translating new ideas into clients solutions; requirements development; delivery, support, analysis and documentation.
• Geared the activities for extracting, transforming & loading the data into database as per client requirements.
• Effectively involved in designing, scheduling, monitoring, debugging & troubleshooting workflows and designing various types of tasks.
• Identified & developed prospective clients while analyzing their requirements, rendering technical guidance over the various aspects of the business, establishing healthy business relations for securing repeat business & long term customer loyalty and solving their queries & complaints efficiently.
• Key player in analysis, development, and implementation of strategic business plans & policies, ensuring organizational growth, targeting maximum profitability & cost effectiveness.
• Drawn up plans to ensure that all company standards in every aspect of operations are adhered to at all times.
• Gathered & defined business requirements while managing the risks to improve business processes, thereby contributing to enterprise architecture development from a business needs point of view through business analysis & map processes.
Key Projects (Project description in Annexure)
• Development of Inventory Module for V-Guard
• Development of Stock Valuation Module for V-Guard
• Development of HRMS Module for V-Guard
• Support for Quality Control, Marketing Modules in V-Guard
Pursuing M.B.A. (Finance) IGNOU University, New Delhi Oracle PL/SQL Developer Certified Associate, 2009 Oracle Certification Program
M.C.A., 2003 Kakatiya University, India
Bachelor in Business Management, 1999 Kakatiya University, India