Waiel Kamal

Industry & Specialties:

Logistic-last mile delivery, Public Sector, Tourism, Education Transportation, Utility, Retail etc. Operational Optimization, Performance Improvement and Business Development, Growth strategy, Business Transformation, Corporate Strategy, Strategy implementation, Policies & Regulation, , Customer Engagement.

•PSI (Pharmaceutical Solution Industry) Supply-Chain & Logistics Department (Assistant Manager Oct 2020-present).
•Supervising, managing and coordinating logistics functions and warehousing needs of five temperature controlled warehouses with storage space capacity of 50, 000 Sqms.
•Receiving incoming shipments, including medical raw materials and medical devices from international and local suppliers.
•Working and fulfilling the Production Department daily requirements from providing the Raw and Packaging materials until receiving the finished good products.
•Coordinating with Sales Department sections (Private, Ministry of Health and Export), regarding orders from fulfillment, distribution, shipment, and delivery.
•Ensuring basic guidelines are strictly implemented and being practiced such as SFDA / GMP
/ GSDP / ISO 31000-9001-13485 for (Raw & Packaging Materials/ Quarantine / Finished Goods) across the kingdom Jeddah / Riyadh / Khobar.
•Creating SOPs of Supply Chain and Logistics Department with the coordination with Quality Assurance Department and ensuring it is implemented and strictly monitored.
•Good handling in assigning and distributing orders to fleet section and monitoring until it is completed.
•Monitoring inventory control and its operational procedures.
•Strong knowledge in RASD/Wasel Systems requirements of SFDA.
•Exceptional in exporting and importing procedures and process.
•In-charge in evaluating prerequisites for vendor and supplier qualification.
•Ensuring, and monitoring the cost and expenses is within the expected and approved annual budget.
•Has initiated and fulfill the requirements of Track and Trace system for the local authorities and export clients.
•Strong knowledge of SAP (System Applications and Products) MIGO /MM /WM/ Purchasing.
•Completing ad-hocs in a well-timed manner.

(First Mile, Last Mile) with continuously 80 % KPIs and above.

Manger of VTL (Virtual Team Leaders) Najran, Jizan, Khamis, Tabuk, Jizan
•Leading and managing a new department of LMT by supporting to ensure the deliveries and enhance the KPIs of the performance by Virtual Team Leader located on Egypt.
•Each of them is managing one Hub across kingdom and them responsibilities is to monitor and control the inventory & OFD on daily basis.
•Being aligned with operational and other departments (First Mile, Last Mile, Call Center, Client Support, Account Mangers and etc).
•Auditing drivers and support them logistically on ground to achieve the maximum number of successful deliveries.

Account Manager STC Project (Jawwy).
•Managing a high profile and valuable accounts STC.
•Developing and maintaining an account base, and delivering budgeted revenues as well as exceeding set sales targets.

Western Region Call Center Supervisor
•Initiate WR call center based in Jeddah Hub (Hiring, Strategy & planning).
•Remotely Support Whatsapp Call Center Dept by implementing a new method of notifying the customer regarding them shipment arrival and transit status.
•Handling 40 agents with minimum successful delivery rate of 78%.

Last Mile Team Leader
•Strategically make daily load balancing for Couriers
•Doing Segregation and Geo-fencing and make occasional update for the delivery areas
•Managing and Supervising our Customer Assistance Dep’t for up to know due to uncertainties in our HQ in Egypt
•Managing STC Accounts for KSA Western Region
•Training New Joiners