Business Relationship Manager
البنك السعودي الفرنسي
Total des années d'expérience :20 years, 5 Mois
Business Relationship Manager, Demand Management Division
▪ Managing a unified communication channel between the IT, PMO, and business lines.
▪ Working closely with business lines to achieve their requirement.
▪ Conducting portfolio reviews for all business lines' IT projects.
▪ Working with business lines on best-fit solution design to meet business requirements.
Developing internal project charters to agree project quality, time, and cost with internal clients.
Creating project budgets and tracking project cost variances.
Designing project scorecards to track completion and quality of delivery.
Tracking vendor scorecards and defining success criteria for project completion.
Achieved 10% increase in staff satisfaction as the division champion for the Organizational Health Indicators program.
Creating annual marketing business plans and cascading business KPIs.
Market research, product development, and pricing strategy.
Strategizing overall business expansion and growth.
Forecast market trends and identify opportunities for organizational growth.
Research best practices in corporate development and strategic planning.
Analyze and report focus groups, market research, and opinion polls.
Studied customers' buying habits, and analyzed market demographics and segmentation.
Performed strategic SWOT analysis of the organization and reported top management.
Created detailed annual plans for the company and cascaded work plans for each department.
Managed the publication process, ensured quality, timeliness, efficiency, and cost effectiveness.
Produced and developed evaluations and dissemination strategies.
Managed and monitored website and updates and statistics.
Provided knowledge management back-up to the Community of Practice.
Served as the key contact for data requests and assisted clients in accessing knowledge management tools and resources.
Reviewed, evaluated and modified services in response to user needs; undertook continues research activities to innovate and craft deals.
Developed and managed record system for the organization.
Monitored and evaluated results, prepared special reports and lessons learned materials.
Prepared presentation and training materials.
Provided business-driven IT consultancy to retail business unit, supporting their investment in IT.
Managed relationships between the business unit & external IT vendors.
Recommended implementation of IT specialties in new programs and projects in the business unit.
Delivered account management services, including service availability and system performance sustainability.
Analyzed and reported the business unit’s key drivers and metrics to assess IT solution recommendations.
Ensured compliance with all relevant operational risk management and adherence to the bank’s standards.
Direct and personal 24/7 customer service line.
Out-of-quota selling and marketing of credit card products and services.
Managing customer accounts, complaints & requests, and providing worldwide personal concierge service.
Assumed local and international relations management for card members.
Consistently achieved high customer satisfaction evaluations, fast response, and best first-call resolution rates.
Supported customer credit decisions and gained exposure to credit operations.
M.S. in Information Systems with concentration in Knowledge Management - Top Scholar Honor at Graduation - International Honor Society for Information Systems Award