Project Director (Residential Compound)
Confidential Co.
مجموع سنوات الخبرة :27 years, 10 أشهر
Working as a Project Director for one of the largest Residential Compound in Riyadh, contains 182 Villas. Direct and manage the compound, PM & FM, handling all related departments in details such as; Marketing, Operation, Leasing, Maintenance and Finance.
Leasing Management
• Manage the leasing process, marketing, Leasing.
• Negotiate leasing terms and conditions and close deals.
• Screening all rental application and processing.
• Manage, audit, troubleshoot Salesforce leads and data integrity.
• Ensure the accurate and timely filing of all Leasing documents.
• Thorough knowledge of lease terms, specifications and all community policies.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends.
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and results in high occupancy.
• Respond to web leads, telephone inquiries, conduct site tours, and effectively.
• Train on-site associates in all leasing paperwork and sales techniques.
• Identify areas of improvement in the sales team and implement a corrective action plan.
• Responsible for implementation of motivational leasing programs monthly.
• Create all lease-related paperwork in an accurate and timely manner.
PM & FM
• Responsible for proper maintenance of all resident and property files.
• Ensure proper maintenance and inspect properties periodically.
• Conduct inspections of the properties
• Manage and supervise contracts and contractors.
• Manage the ongoing maintenance of resident units in order to ensure that all Villas are safe and maintained within established codes and standards.
• Assess and prioritize work in conjunction with the Maintenance Teem.
• Supervise the maintenance program.
• Review and analyze maintenance reports and unit condition ratings.
• Maintain internal controls and standards concerning maintenance and repairs.
Finance Management
• Take and accurately record rental payments and assist with the collections process as needed.
• Manage and administrate all financial responsibilities and obligations in order to ensure that the compound is operating within established financial legislation, terms and conditions.
• Prepare and submit budget to the CEO and Board member.
• Manage and administrate accounts and reserve funds.
• Establish and maintain internal financial controls.
• Manage the accounts payables and receivables and payroll and benefits.
• Analyze financial reports and conduct financial analysis.
• Interpretations and advise on legal and financial matters.
Operation Management
• Plan, schedule and organize resident functions as needed.
• Implement and administer policies and procedures.
• Manage properties and programs.
• Build relationships and liaise with other organizations.
• Respond to and manage crisis and/or emergency situations.
• Prepare and implement strategic and operational plans.
• Identify operational requirements and ensure required measures are taken.
• Implement modernization and improvement program.
• Manage human resources to ensure that all staff is capable of completing assigned tasks and that morale is maintained.
• Establish staff procedures.
• Review and develop job descriptions.
• Recruit and orient new staff.
• Coach and counsel employees.
• Conduct employee evaluations.
• Assess training needs and facilitate training opportunities.
• Implement corrective action when necessary.
• Provide support and advice to the Board in order to ensure Board Members are aware of operations.
• Make recommend and draft policies and motions.
• Liaise with tenants regarding issues and concerns and manage resident’s relations in order to ensure that their needs are reasonably met and that they comply with the terms and conditions of their lease.
• Identify community needs and priorities.
Worked as a Director of Properties in one of the largest Real Estate Development company in Saudi Arabia and GCC, residential and commercial, PM & FM, managed and handled all related departments in details such as; Management, Operation, Leasing, Maintenance, Finance and Marketing.
Provided strategic knowledge on retail industry, consumer goods industries and the end consumers in order to plan properties and tenant mix that will provide value to our clients and ultimately drive consumers to their locations.
Management, Finance and PM duties:
• Oversaw administration, management, contract compliance and maintenance of all projects-owned developments and other properties manages under contract.
• Drafted and recommend to CEO necessary local policies and procedures to improve or keep current the Authority’s management operations. Implement Board approved additions or changes to management policy and procedures.
• Recruited, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with the company policy.
• Worked closely with the Procurement Officer to ensure that services and products purchased in accordance with the company law and best practices to maximize efficient use of resources.
• Supervised Property Management staff and review/monitor their performance for professional conduct with tenants, other staff consistently within the company policy
• Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Prepared reports by collecting, analyzing, and summarizing data and trends.
• Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Management and FM duties:
• Developed, implement and monitor preventative maintenance and capital improvement plans for all properties under the company management.
• Administrated web-based Capital Planning System and Capital Improvement Management System for the company.
• Maintained building systems by contracting for maintenance services; supervising repairs.
• Secured property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
Management Leasing and Sales duties:
• Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
• Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Contracted with tenants by negotiating leases; collecting security deposit.
• Enforced occupancy policies and procedures.
Management and Operation duties:
• Managed day-to-day activities, analyzing statistics, reading, and writing reports.
• Monitored and analyzing the current system of production or provision to check it’s effective, and working out a strategy for improving
• Conducted reviews, studies, and evaluations of management operations and standards, including development of new concepts for improvement of departmental performance.
• Managed the operational and fiscal activities of the department to include staffing levels, budgets and financial goals.
• Planned and controlling change.
• Managed quality assurance programs.
• Researched new technologies and alternative methods of efficiency.
• Set and reviewed budgets and managing cost.
Management and Marketing duties:
• Conceived and developed efficient and intuitive marketing strategies
• Supported and oversee advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events.
Duration: 2012 - 2018: Xenel Group, KSA.
Position: Director of Properties (Residential - Commercial - Mall
Worked as a - Real Estate - Director of Properties in one of the largest multinational Group in Saudi Arabia and GCC, residential and commercial, PM & FM, managing and handling all related departments in details such as; Development, PR, Leasing, Maintenance, Finance and Marketing.
General Duties:
Management, Finance & Administration:
• Coordinate and plan marketing activities including implementing promotional projects and developing informational and leasing brochures.
• Organize seasonal activities and promote shows to increase retail sales.
• Manage the staff to ensure that all property responsibilities were enforced
• Manage an operated budget.
• Recruit, hired, and trained a cohesive, high performing and diverse team with an in-depth concentration of excellence within the team experience.
• Work with businesses in generating new sales revenue for tenant lease/vendor contracts
• Ensure the implementation of the daily operations of a facility wide knowledge program
• Provide monthly report.
• Review clients feedback and escalates any issues for improvement
• Coordinate with relevant Government departments and authorities to secure required approvals and permits
• Display mature and considered people skills dealing with all residents, visitors and contractors
• Create and build up contracts forms.
• Edit and produce lease documents as necessary.
• Prepare of leases for new tenants including record check.
• Perform of all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including:
- Letters to tenants regarding lease obligations
- Lease expiration date notification
- Renewal/move out obligation letters
- Security Deposit Return Letters
• Monitor contractors, suppliers, invoices and all related subjects.
• Manage to prepare cheques from tenets making sure all deposits on time.
• Control the petty cash system.
• Review financial statements.
• Issue late payment, arrears and N.S.F. notices.
• Manage residents notice of rent changes to rent.
• Calculate rent and adjustments if so.
• Review applications for subsidy and conducting annual income verification
• Set up confidential files for households receiving subsidy.
Other Duties:
Activities & Maintenance:
• Provide effective training in areas of team, service, maintenance, presentation, knowledge and inventory.
• Monitor of coverage and ensuring coordination with discipline heads.
• Distribute of daily data for all maintenance, building & units; ensuring attendance for repair.
• Review all tenant daily request and update status in online system accordingly.
• Request and review service reports from various service line vendors (Alarm, CCTV, Pest Control, Fire Fighting Equipment, etc).
• Monitor the FM team and software for complaints to ensure outsourced vendors complete the all jobs in a timely manner.
• Follow up on pending jobs with vendors.
• Ensure that all required third party inspections are conducted and reports completed on timely basis.
• Assess risk prior of the project or maintenance work and ensures team follows safety methods, procedures, and techniques while carrying out their duties.
• Oversee all aspects of residential and maintenance operations on the compound in line with mandated company policies and strategic direction.
• Responsible for ensuring the safety, security and comfort of all residents and ensure their needs, Professionally and expeditiously.
• Perform preventative property maintenance to keep the property functioning in top condition.
• Follow up maintenance schedule on a daily bases.
• Provide solution for maintenance difficulties.
ACC is one of the largest contracting Company with SAR 67 Billions projects and 14 thousands employee.
I was working with as a Development Manager, managing most of the HR & Operation difficult issues.
• Supported property acquisitions team by analyzing the development potential of new sites under consideration including costs and timelines.
• Analyzed local ordinances and zoning codes to determine development parameters.
• Created and managed detailed budgets and schedules for individual development projects.
• Managed consultants and contractors including engineers, architects, land use attorneys, and construction contractors in order to deliver on time and on budget.
• Oversaw the due diligence and entitlement process for ground-up development including rezoning, site plan approval, Department of Transportation permits, environmental permits, building permits, and all other permits and approvals required for development.
• Represented some local governmental entities and the public including facilitating community meetings and public hearings.
• Managed the HR restriction of new projects on time and within budget.
• Trained or guide the work of other team members on occasion.
• Performed other duties as assigned.
• Prospected for potential new clients and turn this into increased business.
• Handled objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Used a variety of styles to persuade or negotiate appropriately.
• Presented an image that mirrors that of the company.
• Developed a growth strategy focused both on financial gain and customer satisfaction.
• Prepared contracts ensuring adherence to law-established rules and guidelines
• Kept records of revenue, invoices etc.
• Built long-term relationships with new and existing clients & employee.
• Developed entry level staff into valuable employees
Duration: 2007- 2009: Alqalaa for Record Management, KSA
Position: Country/ Unit Manager HR & Operation
• Utilized the HR tools and resources to ensure achievement of business results.
• Possessed a thorough understanding of the various business drivers to maximize the use of human capital.
• Promoted various global HR programs and initiatives within the Company.
• Worked closely with departments, assisting line managers to understand and implement policies and procedures
• Recruited staff: this includes developing job descriptions, application forms, short listing, interviewing and selecting candidates.
• Developed policies on issues; uniforms, employees ID cards, performance management, and disciplinary procedures.
• Created the employee’s salary scales and advising on pay and other remuneration issues including promotion and benefits.
• Administered all payrolls and maintaining records relating to staff.
• Interpreted and advised on employment legislation.
• Controlled all the Government related issues, GOSI, Labor Office, Municipalities, and Passports Department.
• Planned and sometimes delivering training, including inductions for new staff.
• Provided all agreements and signing all deals with outsourcing contractors, recruitment agencies, security guards, buses and workers/laborers transportation.
• Controlled all purchasing related issues, responsible for the selection of vendors, and negotiating prices in order to achieve optimal prices levels, and thus reduce costs.
Operation and Management Duties:
• Prepared contracts and related issues, responsible for the selection of vendors, and negotiating prices in order to achieve optimal prices levels, and thus reduce costs.
• Controlled all purchasing related issues, responsible for the selection of vendors, and negotiating prices in order to achieve optimal prices levels, and thus reduce costs.
• Managed the company departments; Accounting, Sales, Operations, Offices, and Warehouses.
• Communicated with large clients and working on finalizing agreement and contracts.
• Monitored and forecasting stock movement.
Duration: 2005 - 2007: KIA Motors Co., KSA
Position: Regional Manager
• Monitored and forecasting stock movement.
• Operated all branches in Central Region, Showrooms, Spare Parts Department and Services.
• Managed the HR and personnel departments, interviewing, examining, hiring and filling.
• Supported fleet and retail sales, small vehicle and SUV.
• Dealt with most banks and finance companies.
• Worked as an After Sales Manager cooperating with the HQ in Jeddah.
• Applied and Implemented some seminars to the team work in all departments.
• Submitted and followed up all Government legal license and permissions for new business.
• Coordinated with marketing department in Jeddah such as Exhibitions and promotions.
• Dealt with KIA brands distributions in Central Region.
• Controlled other departments in Riyadh, accounting, customer services, logistic and IT.
Duration: 2002 - 2005: Nawras for Commercial Services - Real State -, KSA
Position: Properties Manager
• • Managed all aspects of assigned properties.
• Managed and administer all social public housing programs, services and properties in order to ensure that they delivered and maintained in an effective and efficient manner.
• Implement and administer policies and procedures.
• Managed properties and programs.
• Built relationships and liaise with other organizations.
• Managed and supervise contracts and contractors.
• Respond to and manage crisis and/or emergency situations.
• Prepared and implement strategic and operational plans.
• Managed office procedures.
• Managed and administer all financial responsibilities and obligations in order to ensure that the compound is operating within established financial legislation, terms and conditions.
• Managed and administer accounts and reserve funds.
• Established and maintain internal financial controls.
• Managed the accounts payable, receivables, payroll, and benefits.
• Analyzed financial reports and conduct financial analysis.
• Assist with completion of audits and follow up on Auditor’s recommendations.
• Managed the ongoing maintenance of resident and staff housing units in order to ensure that all housing is safe and maintained within established codes and standards.
• Assess and prioritize work in conjunction with the Housing Maintenance.
• Supervised the maintenance program and analyze maintenance reports and unit condition ratings.
• Maintained internal controls and standards concerning maintenance and repairs.
• Identified operational requirements and ensure required measures been taken.
• Implemented modernization and improvement program.
• Managed human resources to ensure that all staff is capable of completing assigned tasks and it maintained.
• Established staff procedures and develop job descriptions.
• Coached and counsel employees and conducted employee evaluations.
• Assess training needs and facilitate training opportunities.
• Implemented corrective action when necessary.
• Provided support and advice to General Manager in order to ensure Board Members are aware of operations and able to make informed decisions.
• Explained interpretations and advice on legal and financial matters.
• Made recommendations and draft policies and motions.
• Liaise with residents regarding issues and concerns and manage resident’s relations in order to ensure that their needs met reasonably and that they comply with the terms and conditions of their lease.
• Identified community needs and priorities.
• Maintained a positive, productive relationship with tenants.
• Negotiated lease/contracts with contractors in a timely and reliable manner.
• Advertised and market vacant spaces to attract tenants.
• Collected receivable accounts and handle operating expenses.
• Developed and managed annual budgets by forecasting requirements and analyzing variances, data and trends.
• Oversaw propriety's personnel and assess its performance.
• Accomplished financial goals and report periodically on financial performance.
• Sourced and built relationships with prospective clients to expand business opportunities.
• Updated job and market knowledge.
• Performed of all necessary functions to facilitate Tenant “Move In” and “Move Out” procedures including:
- Letters to tenants regarding lease obligations.
- Lease expiration date notification.
- Renewal/move out obligation letters.
- Security Deposit Return Letters.
Duration: 2000 - 2002: Green Way Ford & Chrysler, USA
Position: Sales Supervisor/ Closer
• Presented vehicle attributes, model options, features, purchase and finance options and store policies and services to customers.
• Facilitated customer test-drives.
• Ensured timely followed up and maintained strong relationships with previous and prospective customers.
• Kept abreast of new products, features and accessories.
• Built and maintained current sales pricing and manufacturer promotions.
• Prepared vehicles for customer pickup.
• Maintained appearance of store showroom and vehicles lot.
• Ensured customers understood the vehicle's operating features and warranty.
• Interacted and consulted with customers to guide them through their vehicle purchase.
• Created the best vehicle-buying experience to make lifelong customers.
• Assisted customers in selecting the right vehicle for their lifestyle.
• Trained on the specific products we offer and their benefit to our customer.
• Understood automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.
• Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
• Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drive.
• Closed sales by overcoming objections, negotiating price, completing sales or purchase contracts, explaining provisions, explaining and offering warranties, services, financing, collects payment, delivers automobile.
• Provided sales management information by completing reports.
• Updated job knowledge by participating in educational opportunities; reading professional publications.
• Enhanced dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Interacted with customers to offer guidance, point out products, and assist them in making purchasing decisions.
• Maintained in-depth product knowledge in order to supply customers with the best, most accurate information possible.
• Utilized persuasion techniques when necessary to close sales.
• Handled customer phone calls and emails in a polite, professional, and prompt manner.
• Took product orders from customers over the phone, via email, and in-person.
• Received customer complaints and suggest necessary solutions and changes to address the issue.
• Operated a cash register or payment system to collect payments and process transactions for customer purchases.
• Ensured cleanliness of all customer-facing areas to maintain a positive business reputation.
• Behaved in a respectful and professional manner to reinforce and elevate the business reputation and brand.
Duration: 1995 - 2000: Autocade Motors Inc., USA
Position: Executive Manager
Sales & Management duties:
• Created the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new-and-used sales departments.
• Met with sales managers to plan and implement objectives for achieving sales and gross profits.
• Hired and monitored the performance of the department managers, held weekly sales meetings and conducted sales training.
• Oversaw standards for displaying and merchandising both new and used vehicles as well as reviewed and initialed all promotions before they are finalized.
• Coordinated the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
• Met monthly with the dealership’s sales team to review forecasts and profits.
• Worked directly with the owner on making recommendations on both short and long-range advertising plans, sales promotions, staffing needs, lease promotions and compensation plans.
• Attended to customer complaints, ensuring that a high level of customer satisfaction is obtained.
• Audited all appraisals of trade-in vehicles.
• Issued all demonstration vehicles and ensuring that appropriate dealership records are maintained.
Credit Analysts, F&I duties:
• Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products.
• Seek new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
• Processed financing, leasing deals accurately, and securing approval through financial sources to secure approval and through the proper federal, state and corporate channels.
• Understood and complied with federal, state and local regulations that affect the new and used-vehicle and finance departments.
• Created and maintained a program with the sales department that will ensure all new sales are referred to the F&I department.
• Trained and provided the sales team with information on finance and lease programs and the benefits of the dealership’s financing and extended service programs.
• Maintained regular communication with owner to ensure company goals are met.
• Supervised and executed marketing efforts for communities managed.
• Evaluated clients’ credit data and financial statements in order to determine the degree of risk involved in lending money to them.
• Prepared reports about the degree of risk in lending money to clients.
• Analyzed client records and using the data to recommend payment plans.
• Evaluated the financial status of clients by producing financial ratios through computer programs.
• Felt out loan applications and including the credit analysis and loan request summaries, then submitting these loan applications to loan committees for their approval.
• Helped supply chain, sales, and marketing departments in managing financial orders to help them control credit exposure, make payments on time, and reduce the risk of customer disputes.
• Conferred with clients to verify their financial/credit transactions and to resolve their complaints.
• Visited clients when needed.
• Negotiated contracts for janitorial, security, landscaping, trash removal, and other services.
• Monitored the performance of contractors.
• Investigated and resolved complaints from residents and tenants when services are not properly provided.
• Purchased supplies and equipment for properties.
• Hired contractors to make repairs.
• Supervised maintenance staff.