wajdi chamass

IT Expert at Computer lebanon

• Lebanon - Beirut
• November 2019 to August 2022

Wajdi Chamas
123 Main Street
Beirut, Lebanon
Email: wajdichamas@gmail.com

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**Objective**
Results-driven IT professional with a passion for solving complex technical challenges. Seeking a challenging role in IT support or systems administration where I can leverage my technical skills and experience to contribute to the success of the organization.

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**Education**
**Bachelor of Science in Computer Science**
Anytown cis, Lebanon
Graduated: May 2025
*Relevant coursework: Networking Fundamentals, Database Management, Systems Administration*

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**Work Experience**

**IT Support Specialist**
- Provide technical support to end-users, troubleshooting hardware and software issues via phone, email, and in person.
- Install, configure, and maintain operating systems, software applications, and hardware peripherals.
- Collaborate with cross-functional teams to implement and support IT projects, including system upgrades and migrations.
- Develop and maintain documentation for IT processes and procedures.
- Conduct training sessions for end-users on IT best practices and software applications.

**Technical Support Intern**
ABC Corporation, Beirut, Lebanon
June 2017 - May 2018
- Assisted IT support team with troubleshooting and resolving technical issues for employees.
- Installed and configured software applications, printers, and other peripherals.
- Provided basic network support, including troubleshooting connectivity issues and configuring network settings.
- Contributed to the development of knowledge base articles and training materials for end-users.

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**Skills**
- Proficient in Windows and macOS operating systems
- Experience with Microsoft Office 365 and Google Workspace
- Strong troubleshooting and problem-solving skills
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP
- Familiarity with Active Directory and Group Policy management
- Excellent communication and interpersonal skills
- Proficient in computer hardware, including installation, configuration, and troubleshooting of various components such as CPUs, RAM, motherboards, graphics cards, and storage devices
- Skilled in assembling and disassembling computers, diagnosing hardware issues, and performing repairs or upgrades
- Familiar with hardware specifications and compatibility requirements for optimal system performance

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**Extracurricular Activities/Volunteer Work**
- Volunteer IT support for local non-profit organization