wajdi salmi

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**Service Duties

 Prepare B2B Service Strategies
 Care Pack creation, pricing and registration
 Follow up and solve customer issues and increase customer satisfaction
 B2B VIP Service creation & operation
 Using SAP system for customers & contracts managements
 Using SAP system for warranty claim check & verification
 Participating in numerous service training & Seminars, Domestic & Overseas
 KPI Monitoring and Analysis
 Problem solving & Action plans
 Weekly, Monthly and Strategy reports preparation and meetings
 Service Centers creation & support
 Service Network follow up & enhancement
 Conduct technical & Service trainings

**Sales Support

 Digital Signage Projects "Design & Requirements"
 Support Sales in service & technical related issues
 Digital Signage trainings & demos
 Projects installation supervision SW&HW

**Technical Consultation

 Hospitality Display
 Samsung Smart School
 Digital Signage SWs
 LFD (Large Format Display)
 Cloud Monitors

**Projects

 Seagulls digital signage "Amman"
 Taj Cinema digital signage "Amman"
 Video Walls for numerous Military sites
 Video Wall for Kia show room "Amman"
 Cinema City digital signage "Beirut"
 Grand Cinemas digital signage "Amman & Beirut"
 Royal Jordanian QAIA VIP lounge Video Wall

**Certification

 1st SES (Samsung Essentials for Sales) certified in 2012
 LFD installation certificate "UK - Birmingham University" 2013

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Shift Supervisor in ingest department, with the following duties:

Problem solving, troubleshooting hardware/software failures.
Tasks distribution between ingest operators, and ensure the work completeness without errors.
Responsible for communication between ingest department and the other divisions.
Creating the Daily Ingest schedule and arrange with Team Leader to associate a (Booth) for Sport events.

Duties of working in Ingest Department include:

Recording feeds come from satellites using Pebble Beach software
Playback, Recording materials using VTR
Recording variable quality DVD
SDI to VHS Recording for subtitle use
With Sport's Feeds and Events this section plays as the heart of the process, it links all other sections together (links source feed to Booth & record the feed back from Booth)
Using the DPS (Digital Processing Synchronizer) to correct some Video/Audio problems (video noise, single channel audio, audio delay, out of phase, etc…)

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• 2005/2006 Delegated Member from WadiAl-DawaserTechnical College to the Wadi Al-Dawaser Vocational Training Institute as a Head of the Computer Department

**Duties:

 Head of the Computer Department
 Teaching & Training different courses of ICDL
 Installing internal Network in the Department labs & staff room
 Connecting staff room with labs Wirelessly
 Preparing and installing the maintenance lab
 Participating in the Institute Council meetings as a head of the Computer Department
 Specify, Check and Receive various equipment for the Department

• 2004/2005 computer instructor in AL-Majma'a college of technology

Duties:

 Teaching & Training for different courses of ICDL and Java
 Participating in the annual meetings of the Department
 Design a Database for students grades and link it with an ASP.NET page to publish the grades on the internet
 Working with other Instructors to establish a Unified Exam