ICT & ERP Specialist
Doosan Power Systems Arabia Ltd.
Total years of experience :8 years, 5 Months
•Resolve SAP Business one ERP related hardware, software and system problems.
•Work with SAP Business one ERP system users and management to determine
appropriate system configuration and setup.
•Create documentation and procedures guidelines for ERP systems users.
•Analyze and troubleshoot ERP system issues reported by end users.
•Design, develop and maintain reports used by technical staff and SAP Business one ERP
system.
•Participate in projects, test and design SAP Business one ERP systems and applications.
•Install new software releases and system upgrades, and evaluate and install patches.
•Troubleshoot and resolve all problems encountered with hardware and software.
•Escalate requests to appropriate party. Replace or repair defective parts and
equipment.
•Install new/rebuild existing systems and configure hardware, peripherals, settings,
storage, etc. in accordance with standards and project/operational requirements.
•Identifying opportunities for team training and skills advancement.
•Designing training programs and workshops for staff.
•Overseeing and determining time frames for major IT projects including system
updates, upgrades, migrations and outages.
•Managing and reporting on allocation of IT budget.
•Supervising the daily and routine task(s) of subordinate(s) and ensure it compel with
requirements and up to the mark.
•Providing direction for IT team members.
•Installing and configuring computer hardware, operating systems and applications.
•IT support by directly assisting users.
•Diagnose, troubleshoot, and resolve the hardware, software, printers, scanners, phone
system problems and replace defective components when necessary.
•Monitor printer cartridges life, replace cartridges as required and maintain records.
•Troubleshooting network connectivity in a LAN/WAN environment.
•Testing and evaluating new technologies.
•Prioritizing and managing many open cases at one time.
•Monitor systems to oversee firewall and other network related improvement processes.
•Ensure networking stability and monitor all work regularly.
•Prepare and maintain networking documentation network and cabling layouts.
•Yeastar PBX Administration.
•Maintaining permissions for PBX users.
•Mikrotik Cloud router administration.
•Monitoring Mikrotik router for network activity, attack prevention.
• Microsoft Office 365 administration.
•Maintaining QoS lists to utilize optimum bandwidth usage.
•PRTG Network Monitoring (NetFlow, Network Infrastructure, SNMP, Ping, Packet Sniffing,
Uptime, Maps).
• Maintain all network infrastructure devices.
• Provide technical support to all users.
• Identify and resolve all software/hardware related problem for better performance.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, software deployment, security updates and patches.
• Monitor the network to ensure security and availability to all users.
• Maintain integrity of the network, server deployment and security.
• Maintain an inventory of IT property and assets.
• Collect data in an organized way to ensure better IT documentation process.
• Perform troubleshooting and resolve VOIP and VPN related problems.
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges.
• Actively update, maintain and monitor all aspects of computer networks.
1. Network Protocol Project 2. Wireless Network Project 3. Home Automation Using IoT 4. Mobile App Development