IT Support Specialist
IMile Logistics
Total years of experience :4 years, 9 Months
Networking: Improved Network Range with APs, maintained & Configured stability with Fortigate
Firewalls with dual Network Infrastructure. Configured IPSec VPN, Remote Access, DELL EMC, IP Call
Center, and Secure PBX system in streamlined Architecture.
Fixed and Upgraded Windows Systems with Improved Hardware and optimized OS Configurations.
Managed Licensing and Distribution of all Networking
Managed Access Control for all VPN users in the Middle East Region and Windows Server
WorkGroups/Employee Policies for 48 Warehouses in the Kingdom.
Configured and Maintained CCTV (Hikvision and Dahua) Setup in Each warehouse and installed Remote
Monitoring from Head Office in KSA. Also, maintained access for designated Hub Leaders and
Operations Team.
SIP Trunking, DID/DOD maintenance, Coordinated with Various Vendors and Managed Licensing,
Access Control, Monitoring and Daily Reporting.
Involved in Day-to-day Approvals, Retrievals, Repairs, Orders, Dispatch and Inventory Control for all
employees within KSA.
Maintained inventory records and Asset Mobility based on Requests and Demand.
Planned and executed operational strategies for hardware and software systems, collaborating closely
with cross-functional teams to achieve business goals. (Stable Networking and fast bandwidth for 183
Systems)
Managed and Purchased all software licensing, meticulously tracking licenses, renewals, and compliance
requirements.
Organized training sessions for new personnel for network infrastructure and maintenance.
Implement Firewalls, IP Configurations and other network solutions per company rules and standards.
Managing VPN infrastructure, conducting troubleshooting, monitoring, deployment, and administration
activities.
Installed, configured, and maintained computer hardware and software components across the
organization.
Provided end-user support and training to promote efficient utilization of IT resources and maximize
productivity.
Delivered prompt resolution to guest connectivity issues, ensuring heightened satisfaction.
Employed troubleshooting methods to resolve network, Wi-Fi, and in-room technology concerns,
bolstering guest loyalty.
Demonstrated proficiency in maintaining and updating software and hardware systems. Conducted
regular inspections and maintenance activities, ensuring uninterrupted functionality of hospitality
technology infrastructure.
Provided direct guest support and quality assistance to function rooms and conference services.
Coordinated vendor activities, negotiated service agreements, and ensured compliance with service
level agreements (SLAs) to meet business requirements and exceed guest expectations.
Offered comprehensive support for point-of-sale (POS) systems
3.5/4 GPA
78/100 %