ولاء ابو السعود

• Provided language support to international customers via email, chat, and phone.
• Translated queries and responses between English and Arabic.
• Drafted and translated product descriptions and FAQs.
• Bridged communication gaps between teams and customers.
• Maintained cultural sensitivity while resolving customer concerns.
• Collected feedback to enhance service quality and offerings.

• Translated documents, articles, and marketing materials between English and Arabic.
• Ensured cultural relevance and terminological accuracy in translations.
• Delivered projects on tight deadlines with attention to detail.
• Utilized CAT tools to maintain consistency and improve efficiency.
• Proofread and edited materials to meet high quality standards.
• Conducted terminology research for specialized texts.

• Supported senior translators in translating official documents and website content.
• Conducted research to ensure culturally appropriate translations.
• Edited and proofread materials to meet style and quality standards.
• Managed translation memories and updated terminology databases.
• Participated in meetings to discuss client requirements and translation strategies.
• Gained practical experience with translation software and project tools.