Walaa Mubarak, customer service agent

Walaa Mubarak

customer service agent

My Clinic

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Economic and Administrative Sciences
Experience
9 years, 9 Months

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Work Experience

Total years of experience :9 years, 9 Months

customer service agent at My Clinic
  • Saudi Arabia - Jeddah
  • My current job since January 2019
Seller at Mahmoud Maasli Group
  • Saudi Arabia
  • April 2016 to March 2019

1- Greet and assist customers as they shop for new products.
2- Suggest applicable and relevant upsells to help customers walk out the door with everything they need.
3- Prepare and submit weekly sales reports to management.
4- Assist other team members with transactions when necessary.
5- Learn how products work and how to troubleshoot issues with customers.

Data Entry at Al mahfoud for healthy water
  • Saudi Arabia
  • August 2014 to February 2016

1- Entering customer and account data from source documents within time limits.
2- Transferring data from paper formats into computer files or database systems.
3- Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.
4- Update existing data.

Education

Bachelor's degree, Economic and Administrative Sciences
  • at King Abdulaziz University
  • January 2020

Specialties & Skills

Fast typing skills
good knowledge of (ms office word,exel etc)
multi-task, prioritize and manage time effective
Strong phone contact handling, active listening
good knowledge of amadues program
planning
microsoft powerpoint
problem solving
sourcing
great attention to details

Languages

Arabic
Native Speaker
English
Expert