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Waled Aljnadel, Operations Control Dispatcher

Waled Aljnadel

Operations Control Dispatcher·Public Transportation Company,

Saudi Arabia

Bachelor's degree, English Language

Work experience

Total years of experience: 7 years, 3 months

Operations Control Dispatcher

October 2021 - October 2024

Public Transportation Company,

Riyadh, Saudi Arabia

October 2021 - October 2024

«Optimized bus routing and scheduling, significantly reducing delays and enhancing on-time
performance metrics
Served as the primary liaison for drivers, delivering real-time updates on traffic conditions, route
«adjustments, and emergencies
Utiized live GPS tracking systems to ensure punctuality and proactively resolve operational
disruptions such as breakdowns
• Partnered with maintenance and security teams to streamline daily operations and ensure
passenger safety
Company industry:
Metro & Rail Passenger Transport
Job role:
Logistics and Transportation

Service Crew

September 2018 - July 2021

Riyadh intemational Catering Company,

Shaqra, Saudi Arabia

September 2018 - July 2021

«Provided high-quality customer service and managed order processing efficiently while maintaining
presentation standards.
«Resolved customer complaints and managed special requests to ensure a positive service
experience
» Managed office inventory, fiing systems, and high-volume confidential data entry tasks Prepared
« executive reports, presentations, and correspondence to support high-level business functions.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Administrative Clerk

May 2016 - July 2017

Nasser Sulaiman Al-Nasser Corporation for Heavy Equipment

Riyadh, Saudi Arabia

May 2016 - July 2017

Reviewed and audited payroll reports, making adjustments as necessary
Performed routine A/R tasks, reconcile customer accounts
Company industry:
Construction & Building
Job role:
Administration

Education

Shagra University

January 2021

January 2021

Bachelor's degree, English Language

Saudi Arabia

Relevant Coursework: Business Communication, Technical Writing, Linguistics, Translation Studies. - Academic Projects:Conducted research on cross-cultural communication strategies, enhancing adaptability in multinational environments. - Skills Gained: Advanced written and verbal communication, critical analysis, and presentation skills.
View attachment

Skills

Microsoft tools
Expert
Microsoft tools
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Adaptability
Expert
Adaptability
Expert
Language Skills
Expert
Language Skills
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
PAYROLL PROCESSING
Expert
PAYROLL PROCESSING
Expert
QUALITY
Intermediate
QUALITY
Intermediate
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
MATERIALS MANAGEMENT
Beginner
MATERIALS MANAGEMENT
Beginner
PUBLIC SPEAKING
Expert
PUBLIC SPEAKING
Expert
TECHNICAL TRAINING
Beginner
TECHNICAL TRAINING
Beginner
SALES
Intermediate
SALES
Intermediate
ATTENTION TO DETAIL
Intermediate
ATTENTION TO DETAIL
Intermediate
planning
Intermediate
planning
Intermediate
operation
Intermediate
operation
Intermediate
typing
Intermediate
typing
Intermediate
problem solving
Intermediate
problem solving
Intermediate
marketing
Intermediate
marketing
Intermediate
outlook
Intermediate
outlook
Intermediate
learning solutions
Expert
learning solutions
Expert
performance management
Intermediate
performance management
Intermediate
learning management
Intermediate
learning management
Intermediate
soft skills
Intermediate
soft skills
Intermediate
organizational development
Intermediate
organizational development
Intermediate
Administration
Expert
Administration
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Management
Intermediate
Management
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
operations
Intermediate
operations
Intermediate
Business Development
Beginner
Business Development
Beginner
Office Management
Intermediate
Office Management
Intermediate
Office Work
Intermediate
Office Work
Intermediate
Mail
Intermediate
Mail
Intermediate
Office Administration
Intermediate
Office Administration
Intermediate
Logistics
Expert
Logistics
Expert
Translation
Expert
Translation
Expert
English
Expert
English
Expert
Administrative
Intermediate
Administrative
Intermediate
Transportation
Expert
Transportation
Expert
Fleet Management
Expert
Fleet Management
Expert
Logistics Management
Intermediate
Logistics Management
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
ORDER PROCESSING
Intermediate
ORDER PROCESSING
Intermediate
PRESENTATIONS
Intermediate
PRESENTATIONS
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
FILING
Intermediate
FILING
Intermediate
MANAGEMENT SYSTEMS
Intermediate
MANAGEMENT SYSTEMS
Intermediate
TRANSCRANIAL MAGNETIC STIMULATION
Intermediate
TRANSCRANIAL MAGNETIC STIMULATION
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Hobbies

  • music
  • football
  • video games