Service Delivery Manager
Ejada
Total years of experience :21 years, 4 Months
a portfolio of functional and technical project relating to its SAP systems (FICO, MM, HCM, SD, PP, PM, BI).
•Coordinate the establishment of the project environment.
•Monitoring, tracking and reporting project status/ progress and reporting to Project top management, Change board and steering committee members.
•Build a stronge team to support 16 company working under Alkimam group umbrella.
•Manage the financial aspects of the project: budgeting and estimate to actual variance. Analyze risk, establish contingency plans and identify trigger events and initiating mitigating action
•Great experience in Retail, Produduction, supply chain business sulations.
(SAP)
•Contribution:
•Leading project team to implement SAP CRM, Marketplace, Portal and Mobile App for Egypt Post in contribution with Wipro company (Indain company rated as a golden partener from SAP).
•Coordinate the establishment of the project environment.
•Maintain project communication and build new SAP team (CRM, Hybris)
• Monitoring, tracking and reporting project status/ progress and reporting to Project top management, Change board and steering committee members.
•Documenting processes for aligning business/ IT processes to achieve quality output and develop/ maintain systems in response to changing business priorities.
•Coordinate and manage relationship with project stakeholders, including internal and external communications
•Manage the financial aspects of the project: budgeting and estimate to actual variance. Analyze risk, establish contingency plans and identify trigger events and initiating mitigating action
(SAP)
•Contribution:
•Managing a portfolio of functional and technical project relating to its SAP systems (FICO, MM, HCM, SD).
•Working with clients to determine project definition and business requirements.
•In charge of the contractual and administrative aspects of a SAP project.
•Managing client and stakeholder relationships at project level.
•Providing leadership to project teams and clients in a SAP environment.
•Advising clients on project governance.
•Setting up an appropriate project organization and Managing project planning and scheduling.
•Developing work plans and coordinating the activities of the project team and sub-team.
for DPA president
Project Description: Automating Damietta port work cycles.
Contribution: Consult President DPA & DPA team in
Making master project plan in coordination with all stakeholders
Plans and develops methods and procedures for implementing, directs, and coordinates Projects activities
Planning timescales and the resources needed
Analysing IT requirements within DPA and giving independent and objective advice;
Developing agreed protocols and solutions and implementing them with all stakeholder;
Presenting solutions in written or oral reports;
Build strong team from DPA resources
Preparing and implementation change-management activities;
Monitor and control services that delivered to customers.
Solving problems between DPA and other authorities
Work directly with customers to ensure projects are aligned and compatible with their systems
Lead ERP implementation Process
Project Description: NTG Clarity is a multinational company working in Telecommunication and ERP Systems supporting and handling many customers over the world.
•Contribution:
•Responsible for making master project plan in coordination with all stakeholders
•Monitor and control services that delivered to customers
•Should be fully aware of presales activity and be part of the contractual activity
•Responsible for all correspondence internally and externally and getting written approvals for all steps of the program especially from customer
•Monitor Plans and procedures for implementing Projects, directs and coordinates Projects activities, and exercises control over personnel responsible for specific functions or phases of Projects.
•Manages Projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives and reports any deviations to higher management
•Directs and coordinates personally activities concerned with implementation and carrying out objectives of Projects
•Controls expenditures in accordance with budget allocations. .
multidisciplinary technical and operation staff of approximately 60 people (including development team, operation team, Infrastructure team) to achieve automation targets.
•Effectively communicate with other parties (vendors, Port management, MCIT, DFCT, …) to insure efficient of accurate and timely information about the automation process.
•Handling project contracts, budgets issues
•Develop & maintain project plans and milestones for all projects
•Organize and monitor the implementation of project plans for current and new projects to assure targets achievements
•Align the project schedule / progress with stakeholders to maintain consistency of overall project development.
•Manage multiple projects at a time
•Develop and maintain daily, weekly and monthly report
Recruited by three of the nation’s leading firms to provide project management over large-scale, top-priority and complex technology initiatives. Managed budgets of up to EGP 8M and cross-functional teams of up to 70 developers, programmers, analysts and network specialists.
Drove the high-quality completion of systems engineering, software/database development and enterprise wide implementation projects for 50 clients including:
Damietta Port Authority
Vodafone Egypt Post
Kewait Electricity Company Cairo Water Company
Nestle Egypt
Achievement Highlights:
•Rated one of the most successful IT Project in marine service in Egypt (
& VS.net Development & Implementation & operation)
•Contribution:
•Plan and coordinate the analysing, developing and implementing and Improving of software systems and services (customer requirements, drop manual cycles, Improve automated cycle, creating check points and KPI's)
•Takes decisions about developing and operation issues and problems for parameters of degree or criticality, solving method, solving time, resources needed, duration and deadlines.
•Keep track, monitor, and be accountable for an organization’s technical and operation assets (including, developing, operations, business, etc.).
•Leading implementation of NAVIS and Customs package in Damietta Port and container terminal.
•Working very closely with other teams (infrastructure team) to ensure a seamless delivery of business objectives
•Ensure business continuity and operability (operated 24x7 with high availability) through seamless implementation of products and solutions focusing on client satisfaction
•Manage and lead the implementation team - in coordination with External consultant- suggesting industry and business best practices through the appropriate staffing and management of a technical team.
Project Description:
Project Description: Working In ERP System Containing the Following Module (Accounting, Inventory, Sales, Purchasing).
•Contribution:
•System developer programming for business applications using PowerBuilder8 & 9 and Sybase and SQL server 2000.
•Working With PFC (Power Foundation Class) Application.
•Troubleshoot and analyse problems and provide solutions.
Project Description: Working In ERP System Containing the Following Module (Accounting, Inventory, Sales, Purchasing) and School Management System
•Contribution:
•System developer programming for business applications using PowerBuilder 8 & 9 and Sybase and SQL server 2000.
•Working With PFC (Power Foundation Class) Application.
•Perform system backups.
•Troubleshoot and analyse problems and provide solutions.
Management of Information System in military Cairo, Egypt
, Faculty of Engineering,