Product Specialist
Integrated Telecom Company
Total years of experience :7 years, 3 Months
• Assist to Develop and create new services/products to seek new revenue and profit source for the company by researching the market, defining the service, create order flow, logistics flow/workflow, and design support, fault and restoration flow, in co-operation with the various product support groups.
• Modify and enhance existing Product/Services features, pricing, pricing structure according to marketing directions and market situations.
• Continuously improve workflows, procedures and logistics for the end-to-end process.
• Initiate and execute beta test of new and enhanced services
• Support Sales major bids/tenders
• Evaluate emerging technologies/solutions/vendor proposals/quotes for current & future solutions
• Co-operate with marketing for promotions/product trials/beta tests.
• Supervisory Responsibility includes contractors/outsourced partners/Internal task forces.
-Meeting the quantity and quality requirements of customers.
-Maintaining and improving existing systems and facilities for efficiency and cost reduction.
-Keeping the partner morale high to retain them.
-Ensure the team is motivated to meet goals through constant interaction, advice and training
-Consult suppliers, outside agencies and in-house experts to improve the systems and solve problems
-Understand the requirements of customers and satisfy them accordingly
interact with prospective customers to know their needs and make them understand the technical capabilities of the system to process their product
-Monitor the existing QMS and ensure strict adherence to it.
-Appraise management the training requirements of the partners and implement them as scheduled.
-Implement cost reduction activities and monitor benefits.
-Monitor Material Balance, Productivity, Partner safety, Product safety, and cost of operations.
PROJECT EXPERIENCE ● Designed a chair prototype using AutoCAD, Engineering Graphics, Spring 2014 ● Built an Optimization Models for Scheduling Elective Surgery Patients by using The MILP model and using GAMS codes, Engineering Practice, Spring 2015 ● Built a solar water distiller, Integrated Engineering Design, Summer 2016 ● Facility Design Project, Material Handling/Plant Layout, Fall 2016 TECHNICAL SKILLS AND TOOLS Engineering Software: AutoCAD, Solidworks, Access, C++, GAMS, Mastercam Presentation Software: Microsoft Word, PowerPoint, Excel Language: Arabic and English PROFESSIONAL DEVELOPMENT ● Occupational Safety and Health Management, Robert Morris University, 2014 ● Mini six sigma green belt, London Center Consulting Studies Training, 2016 ● Six sigma black belt, Saudi Council of Engineers, 2017 ● OSHA 10-hour Certification Program, Professional Development Center - Global Division, 2016