Human Resource Specialist
Contact Center Company
Total years of experience :9 years, 0 Months
• Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
• Interpret and explain human resources policies, procedures, laws, standards, or regulations
• Complete hiring new employees and process hiring-related paperwork
• Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities
• Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns
• Researched employee issues with regards to payroll and benefit questions by contacting appropriate department and reviewing the company handbook and policies
• Created and prepared paperwork for all new hires, tracked attendances, recorded personal and vacation time and ensured that benefits department was notified of all leaves of absence on a weekly basis
• Schedule or conduct new employee orientations
• Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms
• Confer with management to develop or implement personnel policies or procedures
• Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate
Online client support, provide feedback on customer enquirers/issues, coordinate with business lines and all concerned parties for support, E-corp projects, serving other departments in the operations and processing areas, prepare weekly and monthly statistics to management.
Organize and manage the routine work activities of an administrative department office. Provide clerical services to the director of human resources and other staff members.