Waleed Dallah

CRM and Billing Manager at Virgin Mobile

• Saudi Arabia - Riyadh
• My current job since May 2014

Service Delivery Manager at Microsoft

• Kuwait
• January 2012 to November 2013

Managed Services Manager at ITS (International Turnkey Systems)

• Kuwait
• March 2010 to November 2011

Billing Manager at ESKADENIA

• Jordan
• July 2001 to February 2010

Successfully managed the deployment of HP Service Manager, HP Network Node Manager and HP Operation Manager to maintain the incident management, problem management, CMDB and change management based on ITIL framework.
•Improved CR deployment process to ensure smooth operation and increase systems’ availability.
•Effectively managed a team of 45 IT professionals who are responsible for all IT operational tasks.

Senior System Analyst at Lamya Systems

• United Arab Emirates
• June 2000 to July 2001

Senior Oracle Developer at ATS (Arab Turnkey Systems)

• March 1997 to June 2000

Oracle developer for ERP application for an Oil company in Libya. The Developed modules are G/L, Costing, Budget, Cash Flow and Fixed Assets

Oracle Developer at Delta Informatics

• Jordan
• September 1996 to March 1997

Oracle Developer for Inventory system