Deputy Board Secretary- President and CEO Office
Qatar Navigation (Milaha)
Total years of experience :18 years, 6 Months
Key Responsibilities:
• Provide high level support to the Board and Board Committees, including the development of agendas and co-ordination of papers in conjunction with the Chair and the CEO.
• Ensure effective Board governance and compliance with regulatory and legislative requirements.
• Assist the Board Secretary to maintain the Board Governance Manual and other relevant governance materials.
• Facilitate and oversee the preparation of Board reports to the PCEO, Board related correspondence and actions associated with the Board and Committee meetings.
• Collate and maintain Board related information required for annual reports, corporate plans and other key organisational documents.
• Undertake continuous improvement of reporting processes to ensure efficiency and effectiveness.
• Prepare and monitor the completion of actions arising from Board and Board Committee meetings.
• Undertake research for the Board Secretary on governance developments and legislative changes.
• Maintain an effective working relationship with internal and external stakeholders to ensure that there is effective coordination of all activities in support of organisational objectives.
• Actively seek feedback from all key stakeholders on the performance of the Board Secretariat.
• Deliver the highest standards of secretariat services to meet Board and Board Committee expectations and requirements.
• Deliver and maintain best practice governance arrangements.
• Demonstrate safety behaviours consistent with legislative obligations and enterprise strategies.
Key Responsibilities:
● Organised the GC’s diary effectively to ensure good time/priority management, including arranging meetings and allowing appropriate spaces for working time and travel time
● Support the GC with emails where required, ensured that any urgent matters arising in absence were forwarded to appropriate persons for response
● Arranged regular meetings, including inviting attendees, preparing agendas and co-ordinating presentations, organising refreshments, taking notes in the meetings and distributing afterwards, as required
● Managed all customer hospitality including logistical arrangements
● Made arrangements for visitors including arranging meeting rooms, equipment, refreshments, lunches/dinners, hotel rooms and transfers as necessary, and acting as a point of contact/co-ordination for arriving visitors
● Attended executive committee meetings, managing agenda, minutes and actions
● Maintained a pro-active and structured approach to the role, anticipating future needs and problems and taking active steps to address these as far as possible
● Organised travel and accommodation bookings Worldwide for the Group Chairman; prepared full briefing packs before each trip
Key Responsibilities:
● Provided exceptional level of service at all times, striving to go above and beyond customer’s expectations
● Met inbound/outbound passengers and ensured a smooth and efficient service was achieved
● Assisted with onward transportation arrangements, hotel reservations and catering orders
● Dealt with various passenger handling activities during unplanned contingencies / disruptions, such as, flight delays, cancellations of flights, down-grade of aircraft, Departure Control System failure, missed connections and denied boarding
● Provided hospitality to passengers, crew and drivers etc
● Arranged company and customer vehicles to meet aircraft
● Supported with passenger security screening
● Conducted general administration tasks and took payments
VVIP and Special Services:
Ensures high standard customer service standards are delivered to company VVIP/CIP passengers. Role
holder to constantly review the entire service delivery process and its workability with all related
stakeholders (Airports, immigration, chauffer drive, Police, embassies, hotels, Authorities etc) in setting
up the process.
Control the Special handling unit on shift basis in order to ensure that all V.I.PS, unaccompanied minors
(UM), YP, wheelchair passengers and any other passengers who require special attention are dealt with
promptly.
Review the flights to be handled on shift, and plan (whenever possible) to meet and assist all VVIPs/CIPs
members to ensure all protocol is observed in keeping with their status, and all courtesies are extended
for swift processing (or bypassing, as the case may be) conventional channels as appropriate. There will
be active co-ordination with Airport lounges should there be a need to accommodate any VVIP/CIP Pax.
Constantly analyses the Special Handling wheelchair performance vis-a-vis the operating environment
and recommends enhancements to the Line Manager.
at airline ticket counters and boarding gates. Act as an airline's boarding agents, swiftly and
efficiently boarding and then deplaning passengers to keep an airline's flights on time. Assigned to airline
luggage offices as well as cargo operations, locating lost passenger luggage and keeping cargo flowing
smoothly.
References
Passenger Handling | Austrian Airlines
Travel Document Check | Austrian Airlines
Web World Tracer Management | AustroPort Austria
Data Protection | British Airways
ERes Reservation System | ISS Ground services
Business Administration
(EGY)