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تم إلغاء حظر المستخدم بنجاح
وليد الليثي, Regional Learning and Development Manager "Western Region"

وليد الليثي

Regional Learning and Development Manager "Western Region" ·Landmark Group

المملكة العربية السعودية

دبلوم عالي, CIPD Level 5 Diploma "Learning and Development"

الخبرة العملية

مجموع سنوات الخبرة: 20 سنوات, 4 أشهر

Regional Learning and Development Manager "Western Region"

أغسطس 2017 - حتى الآن

Landmark Group

جدة، المملكة العربية السعودية

أغسطس 2017 - حتى الآن

Mange Learning and Development activities in Landmark group in the Western region
Develop the training team and Ensure they are equipped to the run the training programs
Identify training needs
Participate in designing and developing digital learning for LMS
Ensure the delivery of all Induction sessions and the development programs for the new hires
Ensure the implementation of the functional and strategic training plans of landmark brands
Evaluate results
and tackle the obstacles of the Training programs
Conduct talent reviews and manage talent development plans and programs with the stakeholders
Conduct development workshops
Provide ongoing reporting and analysis of training activities.
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

Learning and development Manager of Lifestyle concept Western and Southern Regions

فبراير 2015 - يوليو 2017

Landmark gropup

جدة، المملكة العربية السعودية

فبراير 2015 - يوليو 2017

Ensure the implementing the training plan of Lifestyle brand as per the guidance of the brand L&D team
Assess Needs of training (TNA) through basic job analysis, appraisal schemes, business KPIs and consult with management team
Manage feminization process in Lifestyle brand throughout KSA
Participate in designing and developing the need content for the brand
Ensure the delivery of all Induction sessions and the development programs for the new hires
Ensure all staff have the basic understanding of product knowledge and service skills
Conduct talent reviews and manage talent development plans and programs within Lifestyle brand
Analyze mystery shopping results, work with brand L&D team on action and implementation plans
Ensure enrolling the designated staff in the development programs
Evaluate training requirements for each department, consulting with department heads, and management team. with exposure to the gaps in (stock, store, SOPs and staff)
Conduct development workshops
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

Training Manager

مارس 2014 - يناير 2015

JLP trading

دبي، الإمارات العربية المتحدة

مارس 2014 - يناير 2015

Conduct workshops about business to business sales B2B and team management
Evaluate training requirements for each division and create training and development programs
مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
التدريب والتطوير

Training and Develoment lead

يوليو 2010 - فبراير 2014

IBM

القاهرة، مصر

يوليو 2010 - فبراير 2014

Co-plan, develop and implement strategies for training and development based on learners’ experience, needs and interests to ensure the same alignment with the organizational goals and the client’s objectives
Plan and develop an annual training plan, and comprehensive learning roadmap including on-job and E-learning activities and tasks,
Follow up with the training team and the operation team to guarantee the execution within agreed time frame.
Manage the programs' enrollment on LMS
Measure the training effectiveness based on the agreed metrics, such as (the impact on KPI, CSAT)
Deliver training in IBM in different countries such as(Scotland - Bulgaria - the Philippines) whether remote or in person training
Drive and help manage service quality and improvement of services delivered across all metrics reported: SLA, FCR, CSAT, AHT
Main Training Focus (Product and Technical training) (Payment and Billing) (Process training) (Business Skills)
مجال الشركة:
خدمات الدعم التجاري
الدور الوظيفي:
الموارد البشرية والتوظيف

Training specialist

مايو 2007 - يناير 2010

ITI

القاهرة، مصر

مايو 2007 - يناير 2010

Conduct TTT session to the trainers in EduEgypt program as I was the SPOC trainer of Infosys company
Conduct BPO related sessions to university students (Complaint Handling, Business writing, call flow, products selling, analytical thinking, stress handling, Culture Sensitivity etc.)
مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
التدريس والشؤون الأكاديمية

English Language and Business Skills Trainer

أغسطس 2005 - فبراير 2007

Amideast www.amideast.org

القاهرة، مصر

أغسطس 2005 - فبراير 2007

Conduct Soft skills and behavioral training
Conduct Sales, Customer Service workshops
Conduct Business English training
مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريب والتطوير

التعليم

ICS Learn

يوليو 2020

يوليو 2020

دبلوم عالي، CIPD Level 5 Diploma "Learning and Development"

المملكة المتحدة

Mansoura University

مايو 2003

مايو 2003

بكالوريوس، English literature

مصر

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

English language and literature

Skills

Training
Expert
Training
Expert
Team Management
Expert
Team Management
Expert
Learning Management
Expert
Learning Management
Expert
Personal Development and Soft skills training skills
Expert
Personal Development and Soft skills training skills
Expert
Managing training budget, ROI, curriculum design - ADDIE
Expert
Managing training budget, ROI, curriculum design - ADDIE
Expert
Curriculum Design
Expert
Curriculum Design
Expert
ERP
Expert
ERP
Expert
Competency management, CRM, Operation management, Quality control, organizational skills
Expert
Competency management, CRM, Operation management, Quality control, organizational skills
Expert
Training analysis, Training Planing, Gap analysis, Evaluation Techniques
Expert
Training analysis, Training Planing, Gap analysis, Evaluation Techniques
Expert
Global Business Skills training
Expert
Global Business Skills training
Expert
Learning skills, Management skill, Report writing, Communication skills, Presentation skills
Expert
Learning skills, Management skill, Report writing, Communication skills, Presentation skills
Expert
Understanding of the call centre environment, BPO, brand and product knowledge
Expert
Understanding of the call centre environment, BPO, brand and product knowledge
Expert
Business Development for ( L&D learning and Development - Talent Management)
Intermediate
Business Development for ( L&D learning and Development - Talent Management)
Intermediate
Team Building, Leadership, Negotiation, Analytical Thinking & Creative Problem Solving
Expert
Team Building, Leadership, Negotiation, Analytical Thinking & Creative Problem Solving
Expert
people skills, attention to details, resourceful, creative, self motivated
Expert
people skills, attention to details, resourceful, creative, self motivated
Expert
ability to Create organisation's L&D strategy and training plan in line with the business objective
Expert
ability to Create organisation's L&D strategy and training plan in line with the business objective
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Retail "Beauty - Fashion - Decor"
Expert
Retail "Beauty - Fashion - Decor"
Expert
Digital learning
Expert
Digital learning
Expert
Learning Management system
Expert
Learning Management system
Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Core facilitation skills - from ILM "institute of Leadership and Management"
May 2016
Lean Six Sigma Green Belt
Mar 2013 - Jul 2013
عرض الشهادات
Assessment Analysis
Eduquity - www.eduquity.com
Aug 2009 - Aug 2009
Six Sigma Yellow belt
IBM and Morestream university https://www.moresteam.com/
Aug 2011 - Nov 2011
Master trainer in “business process outsourcing centered data analytics
May 2008 - Aug 2008
عرض الشهادات
Master trainer in Global Business skills
Aug 2008 - Oct 2008
عرض الشهادات

التوصيات

kate Kobylkina

أغسطس 2013

أغسطس 2013

data base analyst•Partner

,,, very professional

Nagham Adel

أغسطس 2013

أغسطس 2013

Subject Matter Expert•Colleague

Waleed is a very good trainer and he has excellent ways in deliverying the information. He has high communication skills. He knows very well how to manage his time.

Mohamed A. Ramsey

أغسطس 2013

أغسطس 2013

Internal Training Manager•Colleague

Walid is a highly professional person, we are friends for more than 15 years and we worked together in many organizations. He is precise, honest, respectful and dedicated. With his abilities, adaptability, and dedication, Walid will make a great employee for any organization. I have no doubts they will be exceptionally pleased if they hire him.

Aliaa Abdel Rahamn El -Badrawy

أغسطس 2013

أغسطس 2013

Quality Assurance Analyst•Colleague

To Whomsoever It May Concern, This letter is to formally recommend Walid El- Lithy . He has been my colleague in the same organization for almost 3 years. He has served the organization with great passion and zeal and has been a valued asset in our team.He motivated his team and has shown brilliant leadership skills. He is very proactive, which makes her indispensable in any aspect of company matters. He has been instrumental in the set up and growth of various company policies and has carried off, all his responsibilities in the organization with commitment and flair. I highly recommend Walid for employment. Sincerely, Aliaa El-Badrawy Quality Assurance Analyst

number number

أغسطس 2013

أغسطس 2013

Customer Service•Colleague

Waleed was my trainer at IBM , he is very professional and active and I have learnt a lot from him.