Desktop Support Specialist
Delmon group of companies
Total des années d'expérience :6 years, 3 Mois
• setup up, update and Migrate for active directory, DNS, DHCP physical or Virtual server (HyperV &VMWare).
• setup up, configure and manage (Fortinet) FortiGate firewall.
• Provide Management and support for Azure Active Directory & Office 365.
• Provide technical support and training for personal computer and PC network users
• Delegates and handles tickets to make sure they are correctly routed, worked and documented
• Performs preventive maintenance, test, and repair of equipment
• Provide training to newly hired IT helpdesk
• Assists with the resolution of application, hardware, and software problems
• Tech savvy with working knowledge of Computers, mobile devices, and other tech products
• Rely on instructions and established guidelines to perform the functions of the job
• Manage desktop systems
• Configure network connectivity, including mobile computing
• Complete work on assigned tickets
• Documenting, tracking, and monitoring the problem to ensure a timely resolution
• Set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS computers
• Configure, troubleshoot, and repair hardware
• Provide LAN (Local Area Network) and WAN (Wide Area Network) support to remote end-users.
• Provide network support
• Handle daily technical support activities on desktop support, data network, and server management
• Responsible for Technology engineering standards for workstations
• Perform system Administration for 3rd party support applications
• Advance troubleshooting and escalation of DHCP, DNS, WiFi, VPN, and other network issues
• Provide remote user support
• Trend Micro Apex One management and deployment
•Provide efficient IT and other technical services for the whole company operations.
•Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve the satisfaction.
•lead IT projects & verifies application results by conducting system audits of technologies implemented.
•Perform IT systems audits & data quality management.
•Update IT policies in adaptation to changes in management dynamics.
•Team up with insurance team to eliminate all technical rejections in all claims.
•Provide system-based parameters in performance evaluation of all talents (measurable KPI’s)
•Perform other IT related ad hoc duties as needed.
•Managing servers & monitoring performance.
•Monitor & manage IT core infrastructure (Domain Controller, Active Directory, DNS, DHCP, servers,
switches, firewall, UPS, etc) & perform check up to ensure availability of all IT resources.
•Administrate system permissions according to IT & management policies.
•Assess networks & act based on maintenance issues and handling ongoing IT system development
plans.
•Perform & monitor backups for (servers, calls manager, FB attendance & CCTV system) •Monitor and
remove virus, spyware, and other non-authorized software.
Network Operations Specialist at Zain
Manage the day-to-day operations within the specific scope of work, ensuring accuracy the networks, distributing work programs to the team and ensuring timely and necessary maintenance and operational reports and analyzesing for administrative decisions making to the special phone exchanges networks to avoid suddenly failures for the governments department
Faculty: Business Computing And Information system
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