Client Relation Manager
HMG Properties
Total years of experience :12 years, 3 Months
• Performed the do-diligence that lead to presenting the CRM solutions, and ensuring that they are unique to each customer.
• Managed Real Estate promo’s campaign, and produced accurate reports of each event to management.
• Coordinated closely with media agencies to get the most out of ATL and BTL communications.
• Liaised with potential Clients to reach the widest possible segment of the market.
• Quarterly evaluation of customer’s satisfaction.
• Monthly reporting to management on our program KPIs and impact of promotion campaigns.
• Launching and actively managing the Client Satisfaction Program in GCC, and United States.
• Conducted market research (from both Arabic and English language resources) on relevant domains and sciences to extract applicable and tangible benefits to the business.
• Studied competitor’s promotional activities, and produced questionnaires to measure their customers’ satisfaction level.
• Building and maintaining the Client Relationship Management (CRM) database, which contains details of all HMG clients & prospects in HMG GCC, and United States.
• Preparing monthly sales reports including the pipeline, wins, losses and on hold potentials (done between 2015 & 2016).
• Ensuring all team members within HMG GCC & United State have an update our sales report.
• Taking active part in the development of business processes and procedures, methods, information and systems as well as strategies and action plans in order to improve business performance and company profitability.
• Assist Property managers to analyze financial and operational information, identifying strengths/weaknesses and recommending improvements in methods and processes.
• Ensuring the property rental is up to date and transfer to clients’ accounts.
• Monitoring the update property statuses in all city branches.
• Oversee and develop the planning model within the Branch through, target setting, action planning, financial projections and simulations as well as follow up and deviation analysis
• Reporting and presentation of the financial outcome, business plans and projections to local management
• Proposing and participating in developing processes and procedures to achieve administrative efficiency and protection of company assets and values
• Oversee that company policy, laws and regulations are complied with
• Comply with Company policies and procedures, including the completion of documents and records
• Foster and promote a safe and healthy work environment maintaining safe work practices at all time and to work within and comply with Company safety policies and procedures.
• Scheduling appointments and visiting existing customers to review product needs and determining other opportunities.
• Managed customer service delivery by following up directly with customers.
• Opening new accounts.
• Continuously updating customers on product changes and modifications.
• Liaising between customers and the company for up-to-date status of service and new product.
• Keeping up to date on new products, services, procedures and tools by attending training and departmental meetings.
• Call the customers who registered through our website by downloading the demo account, informing them about our company’s benefits and convincing them to open a real account.
• Follow up with the customer if they need any help answering all their questions about trading in Forex.
• Provide exceptional customer service and help them if they need any questions regarding currencies, gold, silver or oil trading.
• Resolve customer problems or complaints.
• Provide the customer with the current situation in the market by giving him recommendations and analysis.
• Organizing my calls, E-mails, appointments using the server Sugar (CRM).
• Achieve my target.
• Assists in managing daily operation of a retail store.
• Performs a variety of duties personally and / or supervisor employees performing duties.
• Plans and prepares work schedules and assigns employees to specific duties.
• Prepare or directs workers preparing merchandise displays and advertising copy.
• Reports to dept. manager and supervises subordinate staff.
• Resolve customer problems or complaints.
• Provide exceptional customer service and ensure the employees also provide the same level of service.
ادارة اعمال