Assistant Store Manager
Ace Hardware
Total years of experience :12 years, 9 Months
•The main responsibility is to provide support to the manager, covering up for them when they aren't there, and to look after the staff.
•Preparing the schedule of the store staff and to make sure any department shortages will be covered. Checking and making sure that all staff having proper hygiene, wearing their proper uniforms with name badges in order to assure that highest customer service is delivered throughout the store.
•Supervising the security team with reports regarding the visitors (supplier & customer), Stocks (in & out), cameras and any incident reports. And supervising the housekeeping team through the daily checklist and especially the store maintenance (ac, Plumbing, electricity &etc.).
•Provide guidance and leadership to all staff members throughout the store. Trains store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with retail store manager, developing and implementing new product training.
•Making sure the availability of the products, by requesting goods weekly to the main warehouse.
•Supervising the availability of the materials to be used for the display, Proper replenishment of the products, shelf cleaning and proper cleaning of the products itself and double checking on the prices.
•Attracts customers by originating display ideas; following display suggestions or schedules; producing merchandise displays in windows and showcases and on sales floor.
•Maintain inventory by checking merchandise or determine inventory levels; anticipating customer demand. Supervising the daily, weekly and monthly task which includes the back store arrangement, the zero and negative stocks, the remaining goods of the supplier by coordinating with the buyer and the movement of the good(slow and fast moving) and to give feedback.
•Monthly, weekly and daily reports that show the movement of the sales increase or deviation and make recommendations to achieve the objectives of the Branch
•Maintain a safe and clean store environment.
• Senior Sales
• Achieve department sales target.
• Replenish inventory to ensure that store has enough stock for optimal business result.
• Keep track of and control the inventory.
• Coordinate with related department to solve customer problems.
• Inspect and correct marketing P.O.P., signage, etc.
• Summarize and analyze department daily/ weekly/ monthly report.
• Summarize working problems and report to the commander to solve obstacles.
• Supervise and give the direction to subordinates about performance and evaluation.
• Build effective teamwork.
• Supervise work and ensure that all associates provide customers with the best service manner.
• Control and maintain standardized display as well as props.
• Orders goods/products so that the store has enough items to sell and enough items to display on the sales floor.
• Supervise, control the completion of all sales interaction performed by Sales Staff on the Sales Floor.
• Stock taking as per schedule.
•Developed staff sales skills to achieve and exceed sales targets
•Exceeded sales targets for the first time in 2007; exceeded sales targets each month 2009
•Increased delivered sales for furniture section by 33% from 30 deliveries per day to 40
•Assisted and provided all administrative functions to the Showroom Manager in day to day operations and functions.
•Provided all supervision and administrative tasks for team members.
•Coordinated with concerned departments for all complains and inquiries, applications, installations and billing.
• Achieve department sales target.
• Introduce products and promotions to fit customer needs.
• Coordinate with related department to solve customer problems.
• Maintain cleanliness and product display to accomplish store standard and check quality of goods/products.
• Inspect and correct for completeness of all marketing P.O.P., signage, etc.
• Prepare individual daily/ weekly/ monthly report.
• Summarize working problem and report to the commander to solve obstacles.
• Keep track of and control the inventory (Day On Hand) and to ensure the right turn over of sales that goods/products
حاصل على دبلوم صناعى شعبة ميكانيكا سيارات (جامعة القاهرة للتعليم المفتوح كلية تجارة (طالب