Director Of Operations
Cloud Kitchen Company
Total des années d'expérience :19 years, 6 Mois
As the Director of Operations at a leading Cloud Kitchen Company, I am responsible for overseeing the seamless expansion and successful launch of the 4th location, driving revenue growth, and establishing a strong regional presence. I manage six distinct culinary brands, implement robust supply chain strategies, and maintain a strong focus on customer satisfaction and operational efficiency.
Key Achievements:
• Successfully led the expansion and launch of the 4th location, driving revenue growth and establishing a strong regional presence.
• Implemented robust supply chain strategies, reducing operational costs, and optimizing inventory management.
• Achieved and maintained 98% customer satisfaction rate through meticulous quality control and prompt feedback resolution.
• Introduced technology-driven solutions for order processing and delivery tracking, leading to a 25% decrease in delivery time.
• Championed cost-saving initiatives, enhancing profit margins by 18%, while maintaining top-notch food quality and service.
As an Operations Manager at The Chocolate Gate, I oversaw daily operations, financial planning, and quality control. Collaborating closely with the CEO, I implemented cost-saving measures and successfully certified ISO 2009 and 22000 for two consecutive years. I also led the opening of the chain's first cloud kitchen and virtual restaurant.
Key Achievements:
• Certified ISO 2009 and 22000 for two consecutive years, highlighting commitment to quality and safety standards.
• Successfully led the opening of the chain's first cloud kitchen and virtual restaurant, enhancing brand visibility and market presence.
• Streamlined operations, achieving a remarkable 44% reduction in errors and a notable 20% improvement in efficiency.
• Exceeded production goals by 25% in a record-breaking quarter with a team of 120 employees.
As the Operations Manager at La Baguette Company, I oversaw daily operations and sales functions for 11 stores. Working closely with the CEO, I established short and long-term goals, prepared financial forecasts, and implemented menu engineering to optimize daily orders.
Key Achievements:
• Oversaw daily operations and sales functions for 5 stores with a team of 120 members, ensuring quality service to customers.
• Worked closely with the CEO to establish short and long-term goals, leading to a 15% increase in loyal customers.
• Implemented a new order tracking system based on menu engineering and forecasting for daily orders, reducing waste, and enhancing control.
• Opened two new stores in high-end areas, targeting specific client segments, and increased sales revenue by 13% through training team members in suggestive selling techniques.
• Achieved sales budget by 115% during the coronavirus lockdown by adapting to new business needs.
As the Senior Operations Manager at Delight Sweet House Company, I led operations across 14 locations in Cairo and Alexandria. I implemented quality assurance programs, oversaw new product launches, and streamlined warehouse operations for cost efficiency.
Key Achievements:
• Led operations across 14 locations in Cairo and Alexandria, managing a team of 250 employees and 14 managers.
• Spearheaded the implementation of a new quality control system, resulting in a 15% reduction in errors and customer complaints.
• Oversaw the successful launch of a new product line, ensuring on-time delivery to market.
• Streamlined warehouse operations with new inventory management software, achieving a 20% increase in efficiency and cost savings.
• Established brand standards and standardized operating procedures (SOPs), achieving ISO 2009 and 22000 certifications.
As the Operations Manager at TGI. Friday’s “Americana Kuwait, ” I oversaw all aspects of the department's operation for 11 locations with 630 employees and 45 supervisors. I ensured efficient operations, collaborated with vendors, and maintained high-quality standards.
Key Achievements:
• Oversaw all aspects of the department's operation for 11 locations with 630 employees and 45 supervisors.
• Implemented a preventive maintenance program, ensuring safety procedures were followed by all employees.
• Optimized menu using menu engineering and P-Mix concepts, maintaining high-quality standards with minimal costs.
• Successfully launched and managed 6 new restaurants from concept to completion.
• Consistently achieved the highest sales for the franchise for four consecutive years, receiving multiple GM of the Year awards for TGI Friday's restaurant managers internationally.
The University of Helwan, Faculty of Hotel & Tourism. Cairo, Egypt
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