Walid Salah Shaheen

Description: * In charge of a full section * Maintaining my section tide and
clean * Always welcoming my clients with a smile * Providing full
customer service and push to sales * In charge of the cash * In charge of
the available stock * In charge of making my section an eye catch

• Managed and strengthened relationships with high-value corporate clients including Kuwait
Oil Company, Kuwait Finance House, and Kuwait Airways, resulting in 15% increase in client
retention.
• Developed and implemented customized telecommunications solutions for enterprise
clients, addressing specific business needs and improving operational efficiency.
• Conducted regular client reviews and strategic planning sessions, identifying opportunities
for upselling and cross-selling additional services.
• Resolved complex client issues with 98% satisfaction rate, serving as the primary point of
contact for escalated concerns.
• Collaborated with internal teams to ensure seamless service delivery and technical
implementation for key accounts.

• Managed a fleet of over 100 rental vehicles across multiple locations, optimizing utilization
rates and achieving 92% availability during peak seasons.
• Increased district revenue by 18% through strategic vehicle allocation based on market
demand analysis and seasonal trends.
• Supervised a team of 8 rental agents, providing coaching and performance management
that improved customer satisfaction scores by 22%.
• Prepared and analyzed comprehensive monthly performance reports, identifying areas for
improvement and implementing corrective actions.
• Negotiated and maintained relationships with corporate clients, securing 5 new major
accounts that generated 25% additional revenue.

• Managed the complete rental process from reservation to return for an average of 30
transactions daily, ensuring accuracy and customer satisfaction.
• Conducted thorough vehicle inspections, documenting condition reports that reduced
damage disputes by 35%.
• Upsold premium vehicle options and insurance packages, consistently exceeding monthly
sales targets by 20%.
• Streamlined the paperwork process, reducing customer wait time by 40% while maintaining
compliance with company policies.
• Recognized as Employee of the Quarter twice for exceptional customer service sales

• Led daily sales operations for telecommunications products and services, consistently
achieving 115% of monthly targets.
• Managed inventory and cash transactions with 100% accuracy, ensuring proper stock levels
and financial accountability.
• Built a loyal customer base through personalized service, resulting in a 30% increase in
repeat business and referrals.
• Identified customer needs and recommended appropriate products and service plans,
maximizing customer satisfaction and sales value.
• Participated in promotional events and marketing campaigns that increased store traffic by
25%.