Walid Tawfik

Vmware SDDC Administration.
Cisco UCS Administration
Avamar Administation
VPLEX, VMAX, ZFS administration.

 Maintaining procedures, checklists for team deliverables  Setting & Tracking KPIs for team deliverables  Monitoring team performance  Setting team members’ objectives  Distributing & Tracking team members’ activities  Maintaining Zain SLA for related products  Coordinating team activities with Zain, other teams  Improving customer satisfaction level  Ownership of major incidents, assignments  Maintaining team work, team spirit  Responsible for Audit, supervise team members’ tasks  Preparing weekly reports of team activities  Responsible for conducting weekly meetings with the team members  Responsible for Career planning, growth of team members  Responsible for conducting Team members performance appraisals  Responsible for capacity planning, maintenance, upgrades, patch management according to business requirements.  Responsible for Reviewing and maintaining software licensing to ensure compliance.  Recommending improvements to current infrastructure and assist Vendors with the planning phase to ensure optimal  Performing diagnostic tests, notes symptoms, and gathers relevant problem/malfunction facts and data.  Analysing symptoms of problems/malfunctions and determining appropriate action in a timely manner.  Maintaining up-to-date documentation of systems design.  Daily activities related to Vmware, Ms OS, Exchange, EMC Avamar Backup, ESET corporate antivirus, EMC Source one, Active Directory .

• Managing and Maintaining (Hyper- V, AD, DNS, DHCP, WSUS, ISA, Exchange, SQL, SCOM, SCCM, File/Print, SurfControl Web/E-mail filter, Symantec Corporate, Cisco SOHO Router, Cisco Switches, Cisco PIX, Dell PowerEdge, HP Proliant Servers, MEG Smart UPS ).
• Supervise all security activities (Access Control, CCTV, Security guards)
• Supervise and participate in Smart Cards Data Procession.
• Disaster Recovery Planning and maintaining.
• Creating, managing and applying policies and procedures.
• Continual improvement in IT, Security, Data Processing Process.
• Preparation and control of IT & security budget.
• Member of company’s management team and WCE steering committee responsible for definition and management of continuous improvement projects.
• Participated in Diamond Motors IT department Start-up "EMAK Group".
• Provide consultancy for IT department at ACCM "EMAK Group".

 Planning and procurement of IT solutions - infrastructure, software and services alike.  Policy making, planning and implementation of periodic maintenance activities like clean-up, application maintenance and health checks, backups, etc.  Data Centre Start up and operation including design, Define Requirements, Procurement, implementation and day to day operations  Responsible for providing day to day support and monitoring of the internal infrastructure including SharePoint, AD, DFS, WSUS, SQL, Oracle, Mikrotik, Vmware ESX vSphere 5.5.  Ensure configuration documentation is created, updated and stored as per defined processes  Disaster Recovery Planning and maintaining.

• Assisting with purchase orders for hardware and software procurement.
• Designing network infrastructure from scratch (Switching, Routing, Security, Services)
• Managing and Maintaining: (AD, GPO, DHCP, DNS, FTP, File/print, TS, ISA, WSUS
Mikrotik Router, VLANs, RRAS, Access Points, Switches, Routers, etc)
• Assisting in IP PBX System "Asterisk" Administration.
• Disaster Recovery Planning and maintaining.
• Assist is Alpha ERP System Administration.