Corporate Manager - Patient Experience
Abeer Medical Group
مجموع سنوات الخبرة :29 years, 6 أشهر
Develop and execute a comprehensive patient experience strategy. Foster a patient-centric culture throughout the organization. Analyze and improve patient processes to enhance efficiency and quality of care. Collect patient feedback and satisfaction surveys to drive continuous improvement. Design and deliver training programs to equip staff with excellent patient communication skills. Ensure compliance with healthcare regulations and standards related to patient experience. Explore and implement innovative technologies to enhance patient interactions. Act as a patient advocate within the organization. Collaborate with various departments and stakeholders to align patient experience initiatives. Establish KPIs for patient experience and report progress to senior leadership.
Strategic Planning: Developing and executing marketing plans that align with the organization's overall goals and objectives. Branding and Positioning: Defining and maintaining the organization's brand identity and ensuring consistent brand messaging across all marketing channels. Digital Marketing: Overseeing the implementation of digital marketing initiatives, including website management, search engine optimization (SEO), social media marketing, email marketing, and online advertising campaigns. Content Creation: Supervising the creation of content that educates and engages patients, such as blog posts, articles, videos, and infographics. Patient Acquisition and Retention: Implementing strategies to attract new patients while also focusing on patient retention and satisfaction. Collaborations and Partnerships: Exploring collaboration opportunities with other healthcare providers, community organizations, and relevant stakeholders Budget Management: Allocating and managing the marketing budget efficiently to maximize ROI and achieve marketing goals. Performance Analysis: Measuring the effectiveness of marketing campaigns and initiatives, tracking key performance indicators (KPIs), and using data-driven insights to make informed decisions and improvements.
Marketing Strategy: Assisting the Director of Marketing in developing and executing comprehensive marketing strategies aligned with the hotel's business goals and target audience. Brand Management: Supporting the maintenance and enhancement of the hotel's brand image, ensuring consistent brand messaging across all marketing channels. Digital Marketing: Overseeing digital marketing efforts, including website management, social media marketing, email marketing, online advertising, and search engine optimization (SEO). Content Creation: Assisting in the creation of compelling and relevant content to engage potential guests and enhance the hotel's online presence. Advertising and Promotions: Collaborating on advertising campaigns and promotional activities to attract new guests and retain existing ones. Public Relations: Assisting with public relations efforts, including media relations, press releases, and managing media inquiries. Budget Management: Participating in budget planning and monitoring marketing expenses to ensure cost-effectiveness and maximum return on investment.
Coordinate and manage all travel arrangements for clients, employees, or groups. Build and maintain strong relationships with airlines, hotels, car rental agencies, and other travel suppliers. Ensure travel plans comply with safety regulations and company policies. Develop and implement travel policies to optimize efficiency and expenses. Create detailed travel itineraries, including accommodation, transportation, and activities.
