وليد شريف

planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure; maintaining statistical and financial records; setting and achieving sales and profit targets;analysing sales figures and devising marketing and revenue management strategies; recruiting, training and monitoring staff; planning work schedules for individuals and teams; meeting and greeting customers; dealing with customer complaints and comments; addressing problems and troubleshooting; ensuring events and conferences run smoothly; supervising maintenance, supplies, renovations and furnishings; dealing with contractors and suppliers; ensuring security is effective; carrying out inspections of property and services; ensuring compliance with licensing laws, health and safety and other statutory regulations.

Establish & build boudl corporate identity, hotels management company policies & Procedures; organizations charts; job description, standard. ...etc,

Maintains the company's food safety management system according to ISO 22000 requirements, and leads certification process with the certifying body.
Develops and maintains quality policy and strategy in full agreement with the Plant Manager.
Develops and maintains standards relating to inspection and control activities that adhere to internationally accepted standards.
Develops and maintains performance measuring system against standards and reports when necessary on changes in the standards.
Advises senior management on quality issues & regulations.
Suggests and sources all laboratory needs and requirements.
Manages pest control activities.
Sets up quality control guidelines and inspection procedures for production for incoming raw materials, as well as for in process and finished products.
Follows up the day to day movement of stock. Coordinates with Dadco regarding the appropriate potato lot required according to the production needs and to the quality of the stored potatoes.
Reviews the customer complaints, communicates them to the involved personnel. Selects the appropriate actions with the full agreement of the plant manager.
Whenever a non - conformity is detected, investigates root cause and potential consequences.
Selects and implements with the involved personnel the appropriate corrective action, and follows up its effectiveness.
Reports to the Plant Manager on the quality control activities and performance, on a weekly basis.
Communicates the notifications concerning the raw materials quality to the purchasing department / suppliers
Performs all the food safety team leader tasks as per the requirements of ISO 22000:2005- clause 5.5.
Establishes and implements necessary communication strategy for the improvement and awareness of quality issues across all departments.
Assists in hiring of quality staff.
Conducts orientation of new employees.
Conducts performance appraisal programs.
Conducts analysis of training needs.
Oversees and / or conducts training for existing employees.
Ensures that overall plant environment adheres to health and safety guidelines and recommends any
changes and modifications.
Reviews all lab test results and parameters of production, finished goods and raw materials on a
daily basis. Communicates findings to the involved personnel.
Presents suggestions on improvement and development to the Plant Manager.
Coordinates with sales and marketing on market needs/comments or product development as to
quality and shelf life issues through Plant Manager.
Liaises and cooperates with international and national standards bodies.

 Performing & implementing the company Quality Service Standard”QSS” or “Standard Of Performance “SOP Manual.
 Regularly check that the standards written down are actually followed by the Management Team.
 Helping to ensure that the Standards are well understood by the involved employees.
 Regularly improving the standards through Quality Audits.
 Internal Quality Audit will be an ongoing on weekly basis.
 Analyzing the needs of the employees development
 Providing the skills required to meet operational standards.
 Carrying out a performance & development review
 Implementing the succession planning strategy.
 Provide consultation & supporting professional development & personnel growth.

 To work under the general direction of General Manager Director and with the limits of established hotel policies & procedures.
 Report directly to & communicate with Area General Manager on all pertinent matters involving Employees, Guest, Property, and Department Heads & Guest Service.
 Assists in the development and implementation of the strategic plan and goals programmed to ensure optimum quality service standards, excellent staff performance, guest satisfaction, sales potential & profitability.
 Establish and maintain a spirit of enthusiasm, cooperation and resourcefulness among all contacts and ensure united effort in building ongoing training and retaining into the mainstream of daily hotel operations.
 To make sure that the Hotel operation is running smoothly & effectively.

 Co- operates, Co- ordinate & Communicate with all department heads as required.
 Within individual training programs ensuring facility setup, audiovisual setup and employee notification.
 Responsible for developing a cadre of guest satisfaction meeting leaders and departmental skill trainees & establishing hotel system for generating training data and evaluating training results.
 Plan, direct, coordinate and control all activities geared towards higher staff satisfaction within the whole hotel operation.