Client Support Manager
AT&T Global Business Services India Pvt Ltd
Total years of experience :7 years, 7 Months
AT&T Global Business Services India Pvt Ltd
Hyderabad, A.P. India
Client Support Manager (Hosting and Application Services)
Oct 2011 to till date
- Ensure on time delivery of short/long term projects (IT)
- Fill in Technical Order Forms post and pre sales
- Hold regular production-level status meetings
- Maintain close Client communication on production issues
- Client Onboarding
- Procedural review of all changes
- Primary POC for production-level issues
- Ensure proper monitoring of solution
- Manage change control process
Unisys Global Services India
Hyderabad, A.P. India
SSR 2
April 2010 to Mar 2011
- Worked in IT Helpdesk Team for Baxter (Healthcare)
- Support Region: Global.
- Operating systems Involved (Windows Family: XP, Vista and 7)
- E-mail Clients (MS Outlook, MS Outlook Express and Lotus Notes)
- Worked as Level 2 Technician for NEC 711 (Chain of Supermarkets and Gas stations) and assisted onsite Technicians in replacement of Parts at stores and changing the settings on the server 2003 using remote services.
- Operating systems Involved (Windows Family: XP, Server 2003)
- Support Regions: The USA and Canada
Medium of Contact: Voice Calls, E-mails and Virtual Helpdesk Tickets
Dell Computers
Hyderabad, A.P. India
Sr. Technical support associate
Dec 2008 to April 2010
- Receiving calls from the customers and help them solving their queries for Desktop, Portables and Inkjet Printers.
- Checking the Accuracy of the parts Dispatched by a TSA and maintaining a record on a daily basis to provide timely service to customers
Operating systems Involved (Windows Family: XP, Vista and 7)
- E-mail Clients (MS Outlook, MS Outlook Express and Windows Mail)
- Support Regions: The USA and Canada
- Medium of Contact: Voice Calls and E-mails
Acquire InfoTech
Hyderabad, A.P. India
Customer Service Executive
Oct 2006 to Nov 2008
- Receiving calls from the customers and help tracking their orders.
- Placing new orders based on the customers' requirement.
- Support Regions: The USA
- Medium of Contact: Voice Calls
MBA: Global University
BSc Computers
Intermediate or Plus 2 or 12th or Pre University Course