Customer Service Representative
BPO+
Total des années d'expérience :15 years, 4 Mois
* Handling inbound / outbound calls
* Remind patients about their appointments three days in advance
* Schedule / Cancel Appointment for the patients as per request
* Rescheduling appointments of blocked clinics
* Handling irate patient complaints and resolving issues
* Booking appointments for inpatient as per mails received from respective departments
* Well versed in Medicom / File tracking software of Hamad Medical Corporation
Call centre and customer care
•Observing to and critique recording conversations for purposes of improving customer skills for the customers.
•Handling outbound/Inbound calls.