System Analyst - Business Parameterization
RAKBANK
مجموع سنوات الخبرة :15 years, 2 أشهر
Successfully managed team of associates to synergize efforts & accomplished objectives
Efficiently carried out Cash Flow/Payments monitoring and reporting
Fortified branch operations with Due Diligence & KYC compliance to mitigate risk
Maintained Nostro, CMS and CIT services with due diligence and brought down costs 20% by effectively forecasting cash demand at retail branches and ATM’s
Managed HNWI customers, and executed instruction processing within fast track timelines to achieve customer delight
Reviewed & disseminated process improvement circulars/enhancement projects
Streamlined Induction & Training of new team members and acted as a corner man
Implemented internal control guidelines on identification/rectification of errors and performed EOD system validations
Have developed customised products & services to several institutions in coordination with product development teams and acquired the relationships
Carry out MIS preview as a practice to gauge performance and overcome shortfalls
Ensured seamless quality standards across all customer service touch points
Monitored performance & ensured compliance of processes
Process Audits & improvement suggestions
Carrying out End-to-End process Audits
Carrying out Audits of IVR
Monitoring the AHT at call centers and ensuring correct information dissemination
Customization of Products as per customer requirements
Generating New Deals & Managing Business Customers
Product Development
Customer Services
MBA with Marketing & IT as Majors