Quality, Technical & Process Control Manager
Coveris
Total years of experience :24 years, 1 Months
Duties Include:
• Compliance of the quality management systems:
• internal and external audits
• Managing ISO, BRC & Quality Standards for Site.
• Customer complaint investigation implementing corrective actions onsite
• Reviewing Capex requirements for site to ensure productivity,
• Negotiating claims and specifications with customers
• Attend seminars from UK & EU officials on the changes in compliance.
Duties Include:
• Compliance of the quality management systems: • material specification determination,
• Changes to the process to achieve better physicals/mechanical characteristics of raw material,
• internal and external audits
• GMP and HACCP compliance
• Customer complaint investigation
• Negotiating claims and specifications with customers
• Attend seminars from UK & EU officials on the changes in compliance.
• Validate testing and introduce any new testing methods/machinery.
Main customers include: Coca Cola, Innocent Smoothies, McDonald's etc.
October 2006 - December 2012 Rosti McKechnie Limited
Senior Quality/Projects & Technical Sales Engineer
I was working for a Tier 1 manufacturer. Specializing in the moulding and extruding of plastic components for Blue chip clients such as Jaguar, Landrover, Toyota, Honda etc.
Duties Include:
Sales/Project Aspects:
• Representing Mckechnie to New customers, presentations etc.
• Taking enquires from Customers and submitting quotations.
• Formulating contracts & price negotiations.
• Assessing requirements for new machinery/bespoke equipment.
• Dealing with machinery suppliers on the requirements & agreeing delivery terms.
Quality Aspects:
• Responsible for Advanced Quality Planning (AQP) for new products.
• FMEA attendance, submission to the customers and providing updates.
• Creating and updating of Quality specifications, key point charts, work instructions and document family.
• Reviewing the requirement for the purchase of QC equipment.
• Assessing initial production trials for quality of product.
• Organise, perform, monitor, review and compile ISIR/SAR measurement reports, Capability studies, GR&R and submit to the customer.
• Internal and External Quality/Manufacturing system auditing.
• Secure and issue product approvals.
• Monitor, process, analyse, report and follow up customers and internal quality concerns (Global 8D corrective action), queries and issues.
• On-site representation for customers and suppliers visits.
• Reviewing processes/products to ascertain opportunities for continuous improvements.
• Training and conducting 5's audits.
Jun 2004 - Sep 2006 UPS (United Parcel Service)
Team Leader
UPS is an international company and provides courier services around the world.
My role was a management role which involved day to day responsibilities of dealing with staff. I started at UPS as a general crew member and gradually moved up to the Team leader position.
Duties Include:
• Supervision of upto10 sorters.
• Planning and dispatching the drivers.
• Dealing with customer quarries.
• Training new staff.
• Responsible for Health and Safety at UPS site. (I completed in-house Health and Safety courses)
• Trained and qualified for Aviation Security.
• Implementing new methods to improve quality of work / customer satisfaction.
Dec 1999 - Jan 2004 Z & I Embroiders
Supervisor / Senior Engineer
A job at computer embroidery unit, which involved interaction with the clients, supervision of staff of 10 Machine operators.
Duties Included: • Operating machine, loading designs on the computers
• Maintenance and trouble shooting of machine faults
• Monitoring and control of stock levels and participation in regular stocktaking routines
• Handled queries from customers, management, government departments and members of the public.
• Organised and maintained the unit's filing system.
• Responsible for cash security, cash banking, etc.