وقاص أحمد, Senior IT Supervisor

وقاص أحمد

Senior IT Supervisor

Grand Makkah Hotel

البلد
المملكة العربية السعودية
التعليم
بكالوريوس, BS-IT
الخبرات
15 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :15 years, 3 أشهر

Senior IT Supervisor في Grand Makkah Hotel
  • المملكة العربية السعودية - مكة المكرمة
  • أشغل هذه الوظيفة منذ يونيو 2016

• Communicate with staff and troubleshoot IT related issue.
• Guest Support
• Troubleshoots computer related problems
• Troubleshoots Wi-Fi and internet problems.
• Help and train staff about MS office, Material controller, door lock systems, Opera and different soft wares.
• Configure Company Email on workstations.
• Manage Hotel Wi-Fi
• Install Windows, MS Office, Opera, Material Control, and SunSystems
• Configure and maintain CCTV
• Solve Electronic door lock issues
• Maintain and periodically check hardware and health of computer and related devices.

IT Manager في BTV
  • باكستان - لاهور
  • فبراير 2014 إلى مايو 2016

Responsibilities
• Daily IPTV channels check up list showing status of each channel.
• Monitor and maintain the health of the network, storage and Linux servers.
• Installation of operating system in servers like Linux (Centos and Ubuntu).
• Working on WOWZA streaming and encoder software.
• Installation of bandwidth monitors, encoder, DVB software, LNB and load balancer.
• Check and add new channels form different satellites.
• Diagnose the issue in the servers and system and troubleshoot them.
• Manage other sister products Redchilli TV, Arabic TV, and plug and play TV.
• Control whole system of all products with CMS.
• Generate daily and weekly report of whole system, channels and streaming servers.
• Update VOD video on demand.
• Documentation of each server and record every detail of it.
• Manage and install LAN/WAN router and switches for servers and system.
• Prepare life cycle upgrade plans.
• Keep updating the latest patches and security software on servers.
• Provide technical expertise to develop new product strategies and enhance existing product sets.


Management

Responsibilities
• Communicate with level 2 engineers if any swear problem
• Daily communicate with distributors and resellers to solve their problems.
• Give daily report to CEO.
• Supervise whole system and office.
• Supervise and train technical support agents.
• Communicate directly with customer if the problem not solve by agents.
• Create and assign task to agents and others team members.

Web Developer and Designer

Responsibilities
• Create IPTV and other website of the company.
• Maintain and update exciting website.
• Create and maintain Email accounts and use the mail servers

IT Manager في BTV
  • باكستان - لاهور
  • فبراير 2014 إلى مايو 2016

Responsibilities
• Daily IPTV channels check up list showing status of each channel.
• Monitor and maintain the health of the network, storage and Linux servers.
• Installation of operating system in servers like Linux (Centos and Ubuntu).
• Working on WOWZA streaming and encoder software.
• Installation of bandwidth monitors, encoder, DVB software, LNB and load balancer.
• Check and add new channels form different satellites.
• Diagnose the issue in the servers and system and troubleshoot them.
• Manage other sister products Redchilli TV, Arabic TV, and plug and play TV.
• Control whole system of all products with CMS.
• Generate daily and weekly report of whole system, channels and streaming servers.
• Update VOD video on demand.
• Documentation of each server and record every detail of it.
• Manage and install LAN/WAN router and switches for servers and system.
• Prepare life cycle upgrade plans.
• Keep updating the latest patches and security software on servers.
• Provide technical expertise to develop new product strategies and enhance existing product sets.


Management

Responsibilities
• Communicate with level 2 engineers if any swear problem
• Daily communicate with distributors and resellers to solve their problems.
• Give daily report to CEO.
• Supervise whole system and office.
• Supervise and train technical support agents.
• Communicate directly with customer if the problem not solve by agents.
• Create and assign task to agents and others team members.

Web Developer and Designer

Responsibilities
• Create IPTV and other website of the company.
• Maintain and update exciting website.
• Create and maintain Email accounts and use the mail servers

Senior Developer في Total Software Services
  • باكستان - لاهور
  • يناير 2011 إلى ديسمبر 2014

Work and Supervise a team of Developer and on SEO projects. Work with US Flood Relief program and Pakistan Govt.

SEO and Web Developer في Zarnab Consultancy and Immigrants
  • باكستان - لاهور
  • نوفمبر 2009 إلى سبتمبر 2010

I work as a Web developer using CMS. And also work on SEO

Data Operator في Microconnexian
  • باكستان - لاهور
  • أكتوبر 2008 إلى أغسطس 2009

Data Entry job

الخلفية التعليمية

بكالوريوس, BS-IT
  • في Virtual University
  • ديسمبر 2010
الثانوية العامة أو ما يعادلها, Computer, Physics and Math
  • في Standard College Lahore
  • مايو 2006

Specialties & Skills

WordPress
SEO Copywriting
Wordpress Design
WordPress Developer
IT Support
IT Support
Networking
Administration
windows server
system administration
computer hardware troubleshooting
service delivery
web development
team management
team leadership
ms project
servers
programming
marketing
pc networking
operation
accounting
windows network administration
operating systems
web design
office work
network engineering
routers
linux server
tourism
windows 7
outlook
microsoft powerpoint
telephone
network operations
windows server 2008

اللغات

الانجليزية
متمرّس

الهوايات

  • Newspaper Reading, Gaming, articles Reading