Senior IT Supervisor
Grand Makkah Hotel
مجموع سنوات الخبرة :15 years, 3 أشهر
• Communicate with staff and troubleshoot IT related issue.
• Guest Support
• Troubleshoots computer related problems
• Troubleshoots Wi-Fi and internet problems.
• Help and train staff about MS office, Material controller, door lock systems, Opera and different soft wares.
• Configure Company Email on workstations.
• Manage Hotel Wi-Fi
• Install Windows, MS Office, Opera, Material Control, and SunSystems
• Configure and maintain CCTV
• Solve Electronic door lock issues
• Maintain and periodically check hardware and health of computer and related devices.
Responsibilities
• Daily IPTV channels check up list showing status of each channel.
• Monitor and maintain the health of the network, storage and Linux servers.
• Installation of operating system in servers like Linux (Centos and Ubuntu).
• Working on WOWZA streaming and encoder software.
• Installation of bandwidth monitors, encoder, DVB software, LNB and load balancer.
• Check and add new channels form different satellites.
• Diagnose the issue in the servers and system and troubleshoot them.
• Manage other sister products Redchilli TV, Arabic TV, and plug and play TV.
• Control whole system of all products with CMS.
• Generate daily and weekly report of whole system, channels and streaming servers.
• Update VOD video on demand.
• Documentation of each server and record every detail of it.
• Manage and install LAN/WAN router and switches for servers and system.
• Prepare life cycle upgrade plans.
• Keep updating the latest patches and security software on servers.
• Provide technical expertise to develop new product strategies and enhance existing product sets.
Management
Responsibilities
• Communicate with level 2 engineers if any swear problem
• Daily communicate with distributors and resellers to solve their problems.
• Give daily report to CEO.
• Supervise whole system and office.
• Supervise and train technical support agents.
• Communicate directly with customer if the problem not solve by agents.
• Create and assign task to agents and others team members.
Web Developer and Designer
Responsibilities
• Create IPTV and other website of the company.
• Maintain and update exciting website.
• Create and maintain Email accounts and use the mail servers
Responsibilities
• Daily IPTV channels check up list showing status of each channel.
• Monitor and maintain the health of the network, storage and Linux servers.
• Installation of operating system in servers like Linux (Centos and Ubuntu).
• Working on WOWZA streaming and encoder software.
• Installation of bandwidth monitors, encoder, DVB software, LNB and load balancer.
• Check and add new channels form different satellites.
• Diagnose the issue in the servers and system and troubleshoot them.
• Manage other sister products Redchilli TV, Arabic TV, and plug and play TV.
• Control whole system of all products with CMS.
• Generate daily and weekly report of whole system, channels and streaming servers.
• Update VOD video on demand.
• Documentation of each server and record every detail of it.
• Manage and install LAN/WAN router and switches for servers and system.
• Prepare life cycle upgrade plans.
• Keep updating the latest patches and security software on servers.
• Provide technical expertise to develop new product strategies and enhance existing product sets.
Management
Responsibilities
• Communicate with level 2 engineers if any swear problem
• Daily communicate with distributors and resellers to solve their problems.
• Give daily report to CEO.
• Supervise whole system and office.
• Supervise and train technical support agents.
• Communicate directly with customer if the problem not solve by agents.
• Create and assign task to agents and others team members.
Web Developer and Designer
Responsibilities
• Create IPTV and other website of the company.
• Maintain and update exciting website.
• Create and maintain Email accounts and use the mail servers
Work and Supervise a team of Developer and on SEO projects. Work with US Flood Relief program and Pakistan Govt.
I work as a Web developer using CMS. And also work on SEO
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