Corporate Operations Manager
Global Catering Services
Total years of experience :15 years, 7 Months
• One of the largest F&B groups in the UAE and MENA region
• Direct reporting to the Chief Operating Officer (COO), leading a large-scale F&B operation including restaurants, retail outlets, FMCG, warehouses and central production kitchens
• 50 locations covering UAE, Egypt, Saudi Arab, and the UK
• Leading yearly revenue targets of more than US$150 million
Developed monthly training programand preparing trainings for kitchen and FOH staff
Developed QA/QC report to inspect and control Quality, Service and Cleanliness parameters of all outlets
Introducing new recipes & menu items and locking existing recipes through trainings & documentation
Performing daily food testing and inspection, preparing reports on foodquality status
Ensuring food deliveries are properly inspected for quality control
Controlling costs by reviewing portion sizes, recipe locking & waste management
Assisting with the organization of marketing activities, such as promotional events and discount schemes,
Ensuring adherence to Dubai Municipality (DM) Health and Safety inspection guidelines,
Engaging with customers to ensure quality of service and their satisfaction
Managing USEA's operations/cost centers in 4 cities (Islamabad, Karachi, Lahore, Peshawar) simultaneously
Ensuring food safety standards are implemented and all outlets are always following the standards
Managing food & beverages costs, budgets and reviewing these based on P&L statements analysis
Preparing, updating and re-engineering menus
Supervising and guiding kitchen chefs and service supervisors of all cost centers for quality and consistency control
Maintaining monthly & yearly inventory sheets and reports
F&B departmental trainings
ons/cost centers in 4 cities
Directed and managed operation, budgets, procurement, kitchens & service of a pool bar & lounge, a continental buffet restaurant for expatriates and an employee’s dining facility plus a conference room
P&L, budgeting, cost controls
Prepared and implemented restaurant operation and training manuals
Assisted in opening of restaurant in Dubai - 82 American Diner
Managed a high end 24-hour continental buffet restaurant and a café plus managed outside events & caterings (USA Embassy, UAE Embassy, etc) and VIP visits/events,
Prepared and conducted F&B staff and departmental trainings
Devised and marketed promotional campaigns
Overall shift management of highest sales generating McDonald’s in Pakistan
Product ordering, cost control & inventory management
Responsible for training and evaluation of crew leaders and floor managers
GPA: 3.54 / 4.00 Recipient of US Dept. of State’s sponsored CCID Scholarship Recipient of PTK Honors (Dean's Top Students List)
MBA
GPA: 3.41 / 4.00 BBA
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