Supply Chain Analyst
Samsung Electronics
Total years of experience :13 years, 5 Months
and some of core responsibilities are listed
below:
• Design and implement methods to gather and manage supply chain
Process
• Research and seek out the most efficient shipment procedures and
methods
• Review and analyze gathered data to locate was areas in the supply chain
process and develop methods to improve
• Plan and implement supply chain optimization projects
• Seek to improve all aspects of the supply chain department by reviewing
current methodology and processes
• Track KPIs and report on supply chain’s Forecasting and Performance
Worked as
and some of core responsibilities are
listed below:
• Taking ownership for queries from first contact to resolution.
• Processing client accounts, maintaining accounts, implementing changes
to existing accounts in SAP
• Development, conservation and retention of customer relationships.
• Monitoring until completion outstanding orders and enquiries.
• Responding promptly to customer enquiries in person or via telephone,
and email - always in a professional & efficient manner.
• Keeping up to date with all the company's products, services and
procedures.
• Maintaining up to date paper and computer-based files and administrative
systems.
• Turning complaints into opportunities.
• Prepares updated status reports and follow-up with the concerned
department and ensure timely delivery of required orders.
• Generates daily, weekly, monthly and quarterly reports from SAP and
making the dashboards in Excel for the higher management.
Worked in Customer Support Executive and some of core responsibilities are
listed below:
• Using the SAP to record necessary information and instigate actions as
required.
• Interacting directly with potential, new and existing clients.
• Resolving face to face, telephone and email queries quickly and to
completion.
• Responding appropriately to customer questions and comments.
• Identify gaps in a customer’s records & then collecting information to fill
them in the gaps.
• Provide services regarding to customer inquiries, order and review
account adjustments, resolve client discrepancies.
• Make timely and accurate deliveries on the customer required locations.
• Establish and maintain effective and cooperative working relationships
with Customer.
• Generates daily, weekly, monthly and quarterly sales reports for the
higher management.
Worked as DATA Analyst some core responsibilities are listed below:
• Research and analyze actionable data for management to enable proactive
business decisions or react quickly to the changing business environment.
• Provide data driven analysis of business processes to improvements in
the efficiency, accuracy, and effectiveness of these processes
• Implement & analysis the data to create daily, weekly or monthly reports
• Communicate and present analytical findings to the management team
• To work as a member of the operational team to achieve the business
goals and objectives
MBA in MIS
....