Program Manager
Service Stream
Total years of experience :15 years, 9 Months
Designation: Program Manager (SAED & Build)
Company Profile Service Stream is an S&P/ASX 300 listed business providing integrated end-to-end asset life-cycle services to utility, telecommunications and transport asset owners, operators and regulators across Australia.
Role Profile:
• Overseeing the comprehensive management of the Telstra SAED & Build Program, encompassing Greenfield, Blackspots, Upgrades, IBC, and Small Cells initiatives.
• Ensuring the financial success of the Program by maintaining a minimum margin of 45%.
• Strategizing and executing plans to enhance the organizations profitability.
• Fostering and nurturing positive customer relationships to uphold a strong rapport with clients.
• Led site surveys and feasibility assessments to determine optimal locations for telecom infrastructure deployment.
• Coordinated with cross-functional teams, including engineers, project managers, and contractors, to ensure the successful pre build activities on site.
• Managed site acquisition processes, negotiating leases, permits, and zoning approvals, while adhering to local regulations and ordinances.
• Oversaw the installation and integration of telecom equipment, including towers, antennas, cabinets, and power systems, ensuring compliance with industry standards and safety protocols.
• Developed and maintained project schedules, tracking milestones and deadlines for eficient site build-out.
• Conducted site audits and quality inspections to guarantee that installations met specifications and quality standards.
• Managed budget allocation for site build activities, optimizing resource utilization and controlling costs.
• Collaborated with third-party vendors and subcontractors to ensure timely delivery of materials and services for site construction.
• Implemented site-specific safety protocols and procedures, prioritizing the well-being of personnel, and minimizing on-site accidents.
• Provided technical support during site troubleshooting and issue resolution, ensuring minimal downtime and maximum network reliability.
• Prepared comprehensive documentation, including site design drawings, as built records, and compliance reports, for regulatory and internal purposes.
• Facilitated communication with clients and stakeholders, providing regular project updates and addressing concerns or inquiries.
• Coached and supervised site build teams, fostering a culture of teamwork and accountability.
• Implemented best practices for site build processes, continually seeking opportunities for process improvement and optimization.
• Stayed updated with industry trends and emerging technologies to incorporate innovations into site build activities.
Designation: Technical Project Manager
Company Profile
Singtel Optus Pty Limited is an Australian telecommunications company headquartered in Macquarie Park, New South Wales, Australia. It is a wholly owned subsidiary of Singtel. Optus is the second-largest wireless carrier in Australia, with 11.9 million subscribers as of 2022.
Role Profile:
• Hired as Technical Project Manager in Optus for management of project
team/personnel and contractor deliverables to meet the business schedule. The
scope of end to end connectivity and transmission deployment is across: Mobile /
RAN, Fixed, Core, leased and fibre networks.
• Managing and monitoring all elements of project delivery including time,
stakeholders, scope and costs.
• Leading kick-of and regular project status meetings to manage exceptions,
communicating issues and risks to the rest of the organization
• End to end accountability for on-time/on budget delivery of projects and work
• Driving efective engineering solution and ensuring most efective delivery of
various transport segments
• Utilizing strong technical knowledge to communicate efectively with stakeholders
& driving best outcome for Optus.
• Managing and driving third party vendor contractors to ensure delivery objectives are achieved on time.
• Establishing and maintaining supplier governance to ensure high standard of
quality is maintained within Optus network
• Facilitating review and acceptance of vendor handover documentation.
• Taking efective actions to rapidly resolve issues impeding project progress
• Managing timely completion of dependent orders (EOs) and other works to
prevent delays to final completion. Including raising and coordinating PTWs when
needed
• Managing the team to complete actions and deliverables so that delivery timelines
and schedules can be delivered early
• Leading the project team(s) to identify and deliver opportunities that minimize
completion times for critical path tasks
• Delivering project benefits in alignment with AOP and sponsors expectations
• Managing the identification and delivery of opportunities that improve business
benefits
• Implementing changes in the delivery process to improve accountability, reduce
complexity, and increase speed of delivery without negatively impacting quality or
cost
• Developing, managing and improving stakeholder relations - both internal and
external, including:
identifying stakeholders, understand and manage their needs and advocate for the
project
• Representing Network Deployment relating to managed projects
• Communicating and engaging with Business, IT and Network stakeholders
efectively
• Achieving stakeholder respect and high commendations for EoY PDR / reviews
• Managing proactive materials forecasting, ordering and supply
• Pro-actively engaging, managing and driving external contractors, the internal
Optus Networks workforce across Deployment, IPNE, Design Provision, Field
Services, Consumer Operations and /or other associated Optus work groups to
complete projects on time, on budget and deliver the required levels of quality and
customer experience.
Company Profile Nokias transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft.
Role Profile:
• Employed as SAED Project Manager to manage TPG/Vodafone RAN refresh program that includes sole refresh risk and eJV sites
• Managing 3 diferent streams of business at a time which includes design stream, planning stream and property stream
• Managing business partners to deliver the required program within time and cost associated to it
• Managing overall project activities and present to project steerco meetings about
project progress
• Providing a deliverable plan to achieve cost baseline without impacting quality
• Steering SCRUM meetings with builds and suppliers on daily basis to resolve project issues
• Managing relationship between internal and external stakeholder and maintaining risk register
• Developing process to transition from manual working to app-based platform
Achievements:
• Successfully developed process to make delivery of project successful without
any delay
• Acknowledgement from executive level on maintaining cost baseline and
producing highest revenue in FY22
• Successfully managed stakeholder relationship to help in growing companys revenue
• Successfully delivered the project baseline sites ready for 5G on-Air in FY22
• Successfully achieved highest approvals of site selection business cases
(SSBCs) for TPG
Company Profile Kordia is a New Zealand government-owned broadcast and telecommunications company, operating in Australia and New Zealand. It provides national communications services for broadcast and telecommunications customers in New Zealand, as well as specialized network systems.
Role Profile:
• Employed as Project Manager to manage and deliver Telstra & OPTUS Small cells, Co-Los, Greenfield, eJV and Augmentation sites approvals (FTA/AAA/A-AAA).
• Managing the SAED team with assigned projects to completion, ensuring all activities are coordinated and completed on a timely manner and within budget.
• Preparing presentation materials on Program Financials to executives level.
• Maintain project resource allocation forecasts and actuals.
• Initiating change request with client and preparing the cost estimations for the
change request
• Getting cost sum adjustment approved by the customer and issuing PO to the vendors
• Liaising with Vendors such as Structel, Rocla, Roam Engineering, Future
Engineering and Structural Design Engineer for timely submission of Structural assessment certifications
• Coordinating with EME teams for any potential EME issues, preparing expert opinion form and arranging Preliminary RF drawing visits to measure POIs for
rectifying EME issues.
• Coordinating and contributing to regular internal and customer meetings.
• Preparing meeting minutes and keeping a record of customer agreements.
• Ensuring accurate documentation and record keeping of the projects is maintained.
• Submitting, managing, and tracking co‐site notices, colocation applications (Level 1, Level-2 and Level-3) to site owners.
• Generating, recording, and maintaining change requests and/or variations across clients projects.
• Identifying risks that impact the delivery of project outcomes and communicating with relevant stakeholders.
• Developing and managing project plan progress reports.
• Preparing customer reports with a comprehensive job status and updates on risk
management and actions taken.
•
Designation: Project Manager
Company Profile Telstra is Australias leading telecommunications and information Services Company, offering a full range of communications services and competing in all telecommunications markets. In Australia, it provides 17.2 million mobile services, 7.0 million fixed voice services and 3.4 million retail fixed broadband services.
Role Profile:
• Employed as a Project Specialist to manage and deliver HFC & FTTB design programs for MDUs, bespoke, Fibre and Copper Projects, Managed several Large Project Designs, meeting tight Timeframes, delivering extremely High Quality Constructible
Designs
• Overseeing the logistical requirements associated with the delivery of all meetings involving executives.
• Working effectively with a range of stakeholders, in particular, senior managers in a
design role.
• Leading the development and implementation of strategies, policies, and guidelines to educate and support staf in complying with design guidelines.
• Managing and implementing systems to ensure administrative actions arising from
steering committee meetings, including correspondence and design procedures, are
completed.
• Ensuring the Project Manager and Team Managers are provided with adequate administrative support and advice in accordance with the Staf Support Policy
• Ensuring information (including risk registers, mitigation plans and nominated team) is made available to the project board in accordance with the Project initiation documentation.
• Foster and promote a culture of high performance, effective communication and
accountability amongst all staff within the Department and across all Divisions.
• Coordinating projects and processes, proactively communicating and seeking input and resources from across the organization and externally as necessary.
• Management of risks and issues in addition to providing tracking and monitoring tools via SharePoint and other intelligent business tools to achieve a consistent result across all project activity.
Designation: Project Support Oficer - OTN Networks
telecommunications networking equipment, software and services that support the delivery and transport of voice, video and data service. Its yearly revenue is 2.3 Billion USD.
Role Profile:
• Consulting Ciena Active and Wireless team with modeling wireless and Active designs in SpatialNET. This consist of modeling all objects, wireless and active equipment to
provide end-to-end connectivity from the ENODEB to the Aggregation node (Etisalat exchange).
• Conducting engineering studies, link budget analysis and design for new Optical Transmission links for DWDM and SDH equipment prior deploying in Etisalat
transmission networks, ensuring the design is within the Companys design guideline in network performance, reliability and cost-efective
• Conducting feasibility studies and transmission plans for upgrading SMWE4 Optical Nodes for Etisalat GBI Project
• Providing technical support to resolve issues associated with transmission design and build.
• Providing quality technical support to sales team. Capture customer requirements and provide cost-efective solution within agreed time frames.
• Single point of contact with customers on all technical queries.
• Working with cross functional teams to meet customer expectations.Level-3 support to operations
• Vendor and contractor management for network enhancement as well as operational stability
• Key member of Network Strategy Group providing inputs to Sales, architecture, Planning and Design and Network operation team.
• Building and leading cross-divisional and cross-functional category teams to develop, implement and manage agreed scope of work which included dismantling of old network and swapping it with new product OME 6500.
• Working closely with the organization, suppliers and other external parties to
continuously identify creative and sustainable project delivery solutions to business
challenges