Corporate Training, Learning & Development
Technical and Administrative Training Institute
Total years of experience :16 years, 5 Months
As a Corporate Training & Development Head, my role is to support the training and
development initiatives within the organization. I collaborate with the training team to
design and implement Learning & Development strategies for various industries such as,
Hospitality & Service Industry, Telecom & IT Industry, Manufacturing Industry, Oil & Gas
Construction Industries etc. that promote training programs and initiatives to both
internal employees and external stakeholders.
Conducted thorough assessments of employee training and Learning needs through interviews,
surveys, and feedback mechanisms, resulting in targeted and impactful Training, Learning & talent development initiatives.
Developed and delivered customized training & Learning programs for managers, supervisors and
floor workers to equipping them with the skills to effectively perform, lead and develop
their teams.
Spearheaded the creation of a comprehensive orientation program, ensuring seamless
onboarding for new hires and accelerating their time to productivity.
Collaborated with cross-functional teams to select high-quality training materials from
various vendors, optimizing the learning experience for employees.
Continuously identify training needs of the organization, Identify skill gaps through
regular assessments for targeted training.
Develop Competence Framework and align training initiatives with business goals to
optimize competence development efforts.
Developed courses according to Ministry of Higher Education Oman standards,
enhancing key account relationships.
Efficiently allocate resources for maximum ROI in competence development.
Cultivate a culture of learning, encouraging active participation in development
opportunities.
Identified training needs, managed and directed trainers for diverse industries,
providing strategic direction to the team.
Led HR/HSE training and development, streamlining programs based on business objectives for major clients.
Trained over 10, 000 participants, collaborated with business development teams, and fostered a continuous learning culture.
Identified, implemented, and maintained training facilities and resources, coached internal instructors, and designed public speaking sessions.
Design and Deliver Training to various clients
Develop Training Outlines, Session Plan, Lesson Plans and success ladder
Assess and evaluate trainers and training session in accordance with the requirement
Working collaboratively with the Unit managers in the continual development of all employees to drive performance through effective Training & development interventions
Conduct Continuous Professional Development Programs, Prepare Annual Training Plan and Matrix
Ensuring that identified Training needs are effectively translated into Training action, taking into account the most appropriate spectrum of learning, learning objectives, Training methods and methods of evaluating the learning.
Worked as a Business Development Manager for almost a year in the absence of BDM within the organization
Help Head of the Departments on various HR issues.
Managed the learning and development function with 2 direct reports. This role also encompassed recruitment and selection.
Design and Deliver trainings on HSE Management, Leadership and Corporate cross functional Trainings.
Managed all phases of training from Training Needs assessment to evaluation & follow-up
Partnered with line management to identify, develop and implement Staff Development Programs
Identify, implement and maintain appropriate training facilities, materials, resources and List for the sourcing of L&D Solutions to support training needs.
Identify and implement appropriate strategies, training programs and Training Calendar
Responsible for coordinating recruitment and On Boarding (Induction, Orientation, Assimilation etc) functions at the group level and in coordination with local HR Managers / Officers
Carried out Induction and Process Training to New Hired Employees
Assess their performance on daily basis and prepare report accordingly
Find out gaps and recommend mitigating measure for those gaps
Conduct On Job Training and Quality check on each candidates
Customer Service and Sales Executive Responsibilities
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.