Hostess
Doha Oasis
Total years of experience :5 years, 6 Months
•Took reservations by phone and walk-in, seated guests based on preferences and seating availability
• Resolved guests complains to maintain complete customer satiand workforce effectiveness
• Collaborated with the sales team to coordinate special events or promotions
• Upsell or cross-srll products by highlighting additional features or related items
• Promoted and upsold services to meet needs of customers
• Developed and implemented sales strategies to increase profits
• Negotiated contracts with clients and developed strong relationships
•Trained and mentored new hires on company policies, procedures and sales tactics helping them integrate seamlessly into the team
• Greet and receives customers in a welcoming manner
• Assisted customers in making informed decisions by offering detailed products and comparisons
• Offered exceptional after sales support by following up with clients on purchases or addressing any concern properly
• Met and exceeded sales targets consistently, contributing to overall team success
• Called prospective clients in market area to explain products offered and qualify leads
• Performed effectively in self-directed environments managing day to day operations and decisions
• Negotiated prices, terms of salea and service agreements
• Followed up on customer’s inquiries to mantain clients satisfaction
• Communicated with clients regarding accounts services, statements and balances
•Helped large volume of customers everyday with positive attitude and focused on customer’s satisfaction
• Developed potential solutions and handled client’s complains