• Head the Global IT Team, overseeing IT Support, IT Security, and Networking
functions to ensure seamless operations and alignment with organizational goals.
• Manage all Information Technology operations, ensuring the delivery of high-quality IT
services and infrastructure across the organization.
• Develop and implement IT strategies that align with business objectives, driving
innovation and efficiency in technology solutions.
• Provide technical guidance and direction to staff members in areas such as systems
design, development, and implementation to ensure optimal performance and
scalability.
• Identify opportunities for improvement within existing IT infrastructure and processes,
recommending and implementing solutions to enhance operational efficiency.
• Develop comprehensive project plans, allocate necessary resources, set deadlines,
and monitor progress to ensure timely and successful project delivery.
• Create and manage annual IT budgets, ensuring cost-effective solutions while
adhering to financial guidelines and constraints.
• Conduct cost and benefit analyses to evaluate the feasibility and impact of proposed
IT solutions or initiatives.
• Establish and enforce policies, procedures, and standards for the use of technology
across the organization to ensure compliance and security.
• Coordinate with external vendors for hardware and software procurement, as well as
service contracts, ensuring value and quality in vendor relationships.
• Monitor vendor performance to ensure compliance with contractual agreements and
service level expectations.
• Foster strong working relationships with cross-functional departments such as
Finance, HR, Development, and Sales to facilitate collaboration and support business
needs.
• Review user requests for new applications or modifications to existing systems,
providing recommendations and overseeing implementation.
• Ensure detailed documentation of all IT processes, including system changes,
upgrades, and maintenance activities.
• Lead cross-functional teams in the execution of large-scale projects involving multiple
stakeholders, ensuring alignment with business goals.
• Participate in internal audits related to information security measures, ensuring
compliance with regulatory requirements and best practices.
• Assist senior management in long-term planning activities, including the development
of technology roadmaps to support future growth and innovation.
• Recommend hardware and software acquisitions by assessing user needs and
justifying equipment and services to meet business requirements.
• Develop and maintain IT processes and technology roadmaps to achieve strategic
business objectives and drive continuous improvement.
• Analyze workflows and establish priorities for daily operations to optimize efficiency
and productivity.
• Ensure all IT projects are completed on time, within budget, and meet established
quality standards.
• Lead IT infrastructure migrations and integrations resulting from acquisitions,
ensuring minimal disruption to business operations.
• Recruit, train, and supervise the IT team, fostering a culture of professional growth and
development.
• Support team members in their career growth by identifying new opportunities and
providing mentorship within the department.
• Develop and implement data security and disaster recovery procedures to safeguard
organizational assets and ensure business continuity.
• Manage the IT infrastructure for the companys global satellite locations, maintaining
secure and operational corporate systems for all Office locations (US, India and
Colombia).
- Company industry:
- IT Services
