Operations Management
Simple Food Company
Total years of experience :16 years, 6 Months
Simple Food operates fine dining and Asian QSR restaurants in Riyadh Saudi Arabia providing a combination of excellent food, value for money, thriving atmosphere and convenient packaging.
As Operations Manager working closely with the CEO and Executive Chef; successfully developed and executed two different restaurant concepts (QSR and Fine Dining) with full responsibility for overseeing day to day operations to deliver outstanding customer service and quality food standards;
• The effective design of kitchen layouts, importing appropriate machinery to increase productivity and accuracy.
• Sourcing local and international suppliers to fulfill food and non-food requirements to establish restaurant operations.
• Working closely with the Executive Chef to design exceptional menus, purchase goods and drive continuous improvement. Identifying customer requirements and responding proactively.
• Maintaining and improving overall performance of the restaurant including cost analysis and monitoring of processes.
• Collaborating with the Marketing team to develop strategies and promotional plans to successfully market the restaurant brand across relevant media channels.
• Recruiting staff, conducting interviews and guiding new recruits through the training process; On-going management of staff including reviews, disciplinary actions and maintaining high team morale.
• Compiling staff rotas and managing shifts to deliver an effective service in a fast paced and challenging environment.
• The creation of daily, weekly and monthly forms to use in the restaurants, effectively setting company standards for operations department.
• Issuing monthly inventory management formats to maintain tight controls. Regular follow ups with sub ordinates to ensure outlet and central kitchen staff are adhering to procedures.
• Establishing targets, KPI’s, schedules, policies and procedures to effectively manage the operations team and ensure maximum utilization of manpower allocated.
• Providing two way communication channels to nurture an ownership environment with emphasis on motivation and teamwork.
• Ensuring all personnel comply with health and safety regulations.
• Stock and waste control, actively sustaining stock levels required, managing this effectively to ensure little waste created therefore saving on costs.
• Improving and maintaining up-sell in order to give the customer exactly what they want thus improving overall sales. Maximising all business opportunities to drive sales locally.
• Management reporting; effectively analysing sales results and productivity.
• Monitoring daily, weekly and monthly operational checklists and forms to improve communication, quality of food and service.
• Managing outlet staff to ensure customers are happy with their experience. Emphasizing attention to detail as well as timely and friendly service. Resolving customer complaints regarding food quality or service in a professional, calm and gracious manner.
• Visiting the outlets and central kitchens on a daily basis to observe the product quality, cleanliness and customer services.
Bakery & Company is a high volume bakery manufacturer producing thousands of products daily, served at exclusive restaurants, coffee shops and establishments across Saudi Arabia.
Proactively leading a multi-functional production team to achieve world-class manufacturing standards across bakery operations;
• Responsible for overall production operations; planning, directing and coordinating activities to prepare and deliver finished products to customers.
• Maintaining accurate production records, plans, costs and recipes to preserve presentation techniques and quality standards.
• Assisting the Production Manager in the implementation of quality systems, ensuring compliance of finished products to standard specifications for recipes and manufacturing procedures.
• Supervising and coordinating production team across all related activities ensuring efficient manufacturing operations within a defined functional area to achieve production targets.
• Selecting and developing recipes in collaboration with the Executive Chef, effectively standardising production methods to ensure consistent quality.
• Ensuring equipment operation/maintenance conforms to safety and sanitation standards across the factory.
• Identifying areas for improvement to enhance manufacturing operations and reduce expenses.
• Working closely with the Planning Manager to set production plans and wastage standards, maintaining a detailed database for all production-related aspects to be used as a reference.
• Establishing standards of production and KPI’s for designated sections to achieve targeted volumes and deadlines. Aiding the Production Manager to set production systems and manuals.
• Positively contributing to the strategic business objectives, implementing and executing established company policies, guidelines and procedures.
• Participating in yearly / seasonally / monthly and weekly production planning; managing, leading and motivating staff to meet objectives set.
Responsible for overall restaurant business performance, effectively maintaining high standards of food, service, health and safety for one of the fastest growing fast food chains in Saudi Arabia;
• Maintaining efficient and profitable operations whilst promoting an excellent reputation and ethos; implementing innovative menu concepts to attract a broad range of customer clientele.
• Effectively forecasting and estimating food consumption, placing orders with suppliers and scheduling timely delivery of fresh food to meet consumer demand. Preparation of monthly and weekly costing budgets across the restaurant.
• Overseeing cleanliness standards and food preparation methods across the kitchen and dining areas to uphold sanitation and maintain appropriate service standards.
• Monitoring actions of staff and customers to ensure health and safety standards are adhered to across the establishment.
• Utilising in-house software (Aloha) to monitor inventory levels, track staff schedules and pay, whilst performing record keeping logs.
• Timely inspection of equipment and food deliveries, checking quality of deliveries concerning raw materials and fresh food.
• Arranging for appropriate maintenance and repair of equipment to be carried out ensuring seamless operations and minimal disruption to services.
• Financial reconciliations; totaling receipts and balances against sales, depositing receipts, and securing facility at end of shift.
• Lead and manage an efficient and proactive team of staff including; training, support and guidance, inductions, recruitment and staff rotas, ensuring full staff compliance with organisation policies and procedures at all times maintaining a high level of productivity and staff morale.
• Resolving customer complaints concerning food quality or service in a timely manner.
Job Summary:
➢ To achieve profitable sales results by effectively managing the floor, creating an effective team of staff, and ensuring a high level of customer service.
➢ Responsible for tills.
➢ Responsible for stock and ordering.
➢ Responsible for health and safety.
Duties and Responsibilities:
✓ Check the stock availability during operation
✓ Be aware of my most profitable and best selling lines.
✓ Effectively merchandise my floor and create eye catching and effective displays.
✓ Ensure all customers are acknowledged, and looked after.
✓ Handle all customer complaints
✓ Provide leadership for team.
✓ Update staff members constantly with new product information.
✓ Ensure that all staffs are aware of the company policies that they understand and comply with the rules and procedures.
✓ Communicate any problems/developments concerning staff members to your Store Manager and/or Training Manager.
✓ Supervise holidays, days off, tea and lunch breaks ensuring sufficient floor coverage at all times
✓ Liaise with other members of management team to ensure sufficient managerial cover at all times.
✓ Check the raw materials stocks and place the order for delivery.
✓ Check quality of goods supplied.
✓ Ensure that all stock is clean, tidy and well presented
✓ Ensure all stock adjustments are recorded.
✓ Responsibility for staff security issues - to include regular staff and locker searches.
✓ Other duties as delegated by Store Manager.