Credit Control Manager
Confidential
مجموع سنوات الخبرة :17 years, 2 أشهر
Currently posted in Mumbai, India.
Reporting to Finance Director, primary role is to oversee the strategy and performance of the invoicing & credit control functions, ensuring active collections techniques & minimal bad debt exposure. A part of the job also involves dealing with fuel suppliers on commercial aspects:
Successfully set-up standard collection system to monitor collection performance.
Introduced collection monitoring techniques like matrix, due date, aging and cycles.
Interacted and negotiated with high net worth customers with old outstanding, enabled timely collection avoiding bad debts.
Successfully set-up Credit Control Dashboard. Introduced techniques for its analysis and review.
Formulated policies on credit approvals and writing-off bad debts.
Prepared managements reports (Collection Forecast, Customer Status and Pending Issues etc.)
Successfully leading a team of ten credit control officers.
Was awarded for my performance via regular promotions with increased responsibilities. Held three positions in this company as per below details:
1. Credit Control Supervisor (April 2012 to February 2013)
Promoted to lead credit department of the company, handling escalated emails/calls and providing daily management of credit and collections operations:
? Managed a team of six staff to ensure all due amounts are collected as per agreed credit terms.
? Prepared collection forecast and compared with actual collections.
? Coordinated with internal parties to investigate and resolve customer issues obstructing collection.
? Managed relationship with collection agencies in recovery process.
? Developed relationship with high profile clients and engaged in direct collection of receivables.
? Cultivated a high performance service culture within the team through regular coaching, feedback and training.
? Assessed clients risk, identified non-paying accounts and coordinated with legal team for legal collection.
? Accepted credit applications from marketing to check credit references in order to forward it to senior management with feedback for final decision. Safekeeping contracts/agreements and all related documents.
? Reviewed credit terms, payment history and its compliance, prepared reports for senior management and suggested credit terms revisions/suspension, if necessary.
? Credit reporting daily, weekly and monthly or as requested.
? Ensured Credit Management Policy is followed by the Team and any deviations are preapproved.
2. Accounting Supervisor - Fuel (January 2011 to April 2012)
Promoted to lead and streamline the processes and procedures of Fuel Accounts department, while still managing high balance accounts receivables.
? Reduced billing cycle to 2 days from earlier average of 5 days
? Introduced the use of invoice log to keep updated information regarding all invoices receipt/billed or disputed. Reviewing weekly for progress.
? Developed good relationship with major fuel suppliers. Successfully negotiated contracts with several suppliers and moved the account to credit from prepayment.
? Forecasted and scheduled regular payments based on priority and cash inflows.
? Supported and managed a team of three staff in order to build effective and efficient fuel department.
3. Senior Collection Officer (January 2009 to December 2010)
Reporting to Finance Manager, the role was to manage credit and collections functions to facilitate high level of cash inflows and minimize level of overdue receivable and bad debts. Key tasks were:
? Identifying list of accounts to be followed daily based on priority queue and no activity report.
? Monitoring weekly aging analysis and planning follow-up activities to reduce delinquency level.
? Ensuring invoices are dispatched to customers on same date issued or maximum next day with all supporting documents.
? Ensuring client's queries on invoices are dealt in timely manner to enable soonest resolution.
? Reviewing the progress report on pending issues weekly and taking corrective actions as per requirements. Highlighting major issues to management.
? Ensuring receipt from customers is allocated against right invoices on daily basis to provide clear outstanding Statement of Account.
? Training new hires.
Reporting to Collections Manager, the job involved managing portfolio of delinquent accounts in order to meet the monthly targets thereby ensuring minimum flow of stock to next bucket. Performing this function required to execute below responsibilities.
„X Liaising with customers for collections.
„X Liaising with other departments like sales and operations.
„X Handling customer queries. Sending customer statement.
„X Liaising with recovery agencies for non-paying accounts.
„X Early identification of skip accounts and reporting to manager. Forwarding to legal department for filing police case post discussing with the manager.
„X Preparation of reports for debtors meetings.
„X Recommending settlement offers to delinquent debtors post discussing with manager.
„X Updating the conversation with customer in the system.
„X System operation and assigning the file for field visit to field collectors.
„X Tracking daily, weekly and monthly debt collections to meet the target. Forwarding daily collections report to manager.
Main Achievements:
„X Achieved best closing number ever for Auto Loans at US$ 13.97 M of the opening stock US$ 56 M.
„X Was assigned Salary Transfer Loans due to excellent performance.
„X Achieved forward flow of just 4% of the opening stock for country Salary Transfer Loan in the very first month. Again the best ever number, was congratulated by manager for setting a new benchmark.
Scored CGPA of 3.29 out of 4. Covered a full module on Credit Risk Management. This has helped develop a good grasp of the below concepts. Credit Analysis of: Have gained good knowledge of the techniques used for the analysis such as GDS, TDS, Credit Scoring System, Five C's of Credit, Cash Flow Analysis, Ratio Analysis and Credit Scoring Models etc. Receivable Management: Collections monitoring using techniques like collections matrix, ageing/buckets, due date and cycles etc.
Recieved an overall of 66.59% in graduation exam.Created projects on airline reservation system,banking transactions(using C++).Created website of an institute using HTML,JavaScript & VBScript.
Recieved an overall of 63.5% in higher school final exam.