wasfi alajrami

• Monitor all operations and infrastructure by going through alerts and logs.
• Monitor the Bank networks for security breaches and investigate violations when they occurs.
• Direct the installation and use of security tools (e.g., firewalls, data encryption, EDR, NDR, MFA, WAF, NAC ), to protect sensitive information.
• Develop and direct implementation of security standards and best practices for the bank.
• Work with different departments in the bank to reduce risk.
• Recommend security enhancements to IT Management.

Working with Cisco System Engineer and Account manager to provide them a competitor solution/Product from Cisco.
 Providing detailed knowledge about Cisco and competitor product features, gaps, points of strength, and weakness.
 Helping the AM & SE for positioning Solution/Product to lead in the deal.
 Providing the AM&SE the competitor claims and how to response.
 Ability to compare and differentiate solutions based on features and customer business requirements.
 Building a Bill of material (BOM) for a competitive product.

• Configuring and managing PaloAlto Firewall.
• Configuring and managing Cisco NGFW 2130.
• Experience in Citrix NetScaler Load balancer.
• Experience on F5 BIG-IP Product.
• Experience in Cisco ACI (Application Centric Integration)
• Installing, configuring, and managing different Platforms of Cisco Routers 4000, 800, 3945E, 2921, 2800.
• Securing Network Devices, Hardening, upgrading as per PCI Requirement.
• Implement a variety of WAN Technologies, including MPLS, And Site-To-Site VPNs for Cisco 4000, 800, 3845, 2911, 2800, 1841, 1750.
• Segregate LAN in Multiple Department VLAN for the Head Quarter LAN Network, working on Cisco Catalyst 6800, 2960 POE, 2950, 3560 and Maximize Security Using CISCO ASA for Multiple Department.
• Configuring and managing CISCO ASA Firewall (5520, 5515-X)
• Establish Disaster Recovery Plan for main Services with Other Team
• Preparing Full documentation for PCI, DR Plans, Normal Operation.
• Installing, Configuring, Cisco Attendant console.
• Migrate All Services for HQ to Fiber technology.
• Managing Solarwinds Network configuration manager and performance monitor
• Managing Cisco ISE.
• Configuring and managing cisco call manager 11.0 administrations.

- Technical Support for Zajil Telecom (ISP) Corporate Customers
- Troubleshooting customer complaints for internet and Data services regardless the media (ADSL-PPPoA, ADSL-PPPoE, SHDSL, Fiber, GPON, ISDN Voice, Wireless and Microwave).
- Troubleshooting data circuits, Fiber, lease lines, L2/L3 MPLS VPN, ATM & Frame Relay Circuits.
- Analyze, configure and troubleshoot small, medium and large size networks.
- Verifying L1, L2 and L3 connectivity for customers' links
- Solve product and network problems of low, medium, and high complexity.
- Troubleshooting starts from DSLAM then Backbone routers going toward Customer side CPE, Router and Switch.
- Opening & following up trouble tickets (Resolving, Halting & Closing) & escalate to L-3 if needed.
- Dealing with different kinds of Cisco routers on daily basis such as
(800, 1800, SOHO97, 6260, 3800, 7000) series, Cisco Switch’s such as (3750, 2950) series, DSLAM MALC, DSLAM New Paradyne (8820) and Cisco DSLAM (6250) series and ISDN voice Modems.
- Troubleshoot network connectivity problems (LAN and WAN) in daily operations.
- Experienced with physical layer interfaces and cabling standards.
- Network Monitoring and Network Efficiency Analysis.
- Troubleshooting for Email / Web Hosting / Domain services

- Managing accounts using Active Directory
- Support and Manage Mailing Systems in the Bank (Microsoft Exchange)
- Helpdesk (telephone support) .
- Configuring, maintaining and troubleshooting PCs and Notebooks in Windows XP, VISTA & Windows 7 environment.
- Install and troubleshoot printers
- Troubleshoot IT related technical problems such as internet connectivity, general software and hardware-related issues
- Support Banking Systems like: Trade Finance, Electronic Check Clearing (ECC), The Teller System (ET) and the customer System (ESS).
- Remote Support for Windows and its Applications
- Support the ATMs system using the ConCenter Application.
- Managing IP Phones users through IPCC system

Responsible for fixing any hardware or software problems inside the company. Accompanied the supervisor to many client locations to fix multiple problems and gave reliable solutions.